ASHLEIGH WARGO
Remote | Albany, NY 12205
- |-| linkedin.com/in/ashleighwargo
PROFESSIONAL SUMMARY
Aspiring Recruiter leveraging 10+ years of progressively responsible experience across the sales, finance, real estate, and food service industries. Demonstrated proficiency in leveraging strong rapport development, candidate assessment, verbal communication, and relationship management skills to accomplish business operational and personnel management goals. Skilled in delivering on assigned duties and anticipated tasks while under minimal supervision.
Employee Engagement
Staff Development
Emotional Intelligence
Effective Communication
Human Resources
Strategic Thinking
Task Prioritization
Candidate Selection
Policy Enforcement
PROFESSIONAL EXPERIENCE
Capital Communications Federal Credit Union | Albany, NY2021 – Present
Member Relationship Officer
Identified and explored more than 25 member prospect leads weekly, generating possible clients through a variety of sources including follow-up to members, referrals, and internet searches
Focused on retention of current loan and deposit accounts while simultaneously developing new consumer and business relationships to maintain a consistent pipeline of business
Demonstrated the effective ability to adapt to changes, prioritize competing demands, and multitask to best serve members’ needs
Starbucks Coffee | Various Locations2017 – 2021
Store Manager (2021)
Oversaw personnel activities and development for a team of 30 by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve performance; leveraged performance management tools to support organizational objectives
Managed all open applications within the recruitment system, Taleo; spearheaded the selection process and its progress, providing timely periodic recruitment reports
Identified candidates through multiple sources including employee referrals, social networking sites, LinkedIn, alumni, transfers, and agencies
Interviewed top talent using the S.T.A.R. method of behavioral interviewing questions to determine cultural and competency fit based on job requirements
Utilized a variety of software and tools such as automated labor scheduling, monthly status report, quarterly business review, cash management, and inventory management to plan for and achieve operational excellence
Food & Beverage Manager (2019 – 2021) | Services Supervisor (2017 – 2019)
Improved food sales from 18% to 24% in 1 year through effective merchandising and adjusting customer engagement strategy for all employees
Coordinated interviews for a variety of positions with ranging authority within the store, collaborating directly with HR Managers to ensure a smooth recruiting process
Attracted top talent in a creative and cost-effective manner using multiple sources to advertise and recruit
Contributed to the achievement of the Marine Corps 2019 Food and Hospitality Award, which was awarded based on sales, customer service, Human Resources, and cleanliness
Marine Corps Exchange | Twentynine Palms, CA2017
Sales Associate
Completed customer transactions valued at up $2K, accepting payment by cash and card while utilizing the Point-of-Sale system; reconciled the register at the end of the day to ensure accuracy
Maintained a clean and pleasant sales floor by properly stocking items, organizing merchandise placement, and creating signs, tags, and labels for sales resulting in a positive shopping experience
Engaged directly with customers as they entered and navigated the store to assess their needs, deliver products, and ensure their satisfaction to result in continued patronage
Berkshire Hathaway Homes Services Hometown REALTORS | Jacksonville, NC2015 – 2017
Marketing Assistant | Receptionist
Monitored for the achievement of monthly quotas for 40 agents, inputting all received contracts into the headquarters data tracking system and communicating standings with agents weekly
Answered a multi-line phone system, resolving any immediate client questions and directing them to their appropriate point of contact to ensure timely communication
Supported social media marketing efforts by creating, proofing, and submitting posts based on current market trends, seasonality, and business needs
American Eagle Outfitters | Rotterdam, NY2011 – 2014
Key Holder
Guided the daily operations and workflow for a team of 15-20 associates
Served within the Hiring Team for the store, engaging with potential candidates to assess competencies through technical and behavioral interviewing models
Collaborated with workforce management personnel to create schedules and manage numbers based on both business goals and personnel needs
Set and oversaw the product floor set, implementing new arrangements for sales as they were directed
Ensured the achievement of personal and team member KPIs including converting potential customers to rewards members, conducting sales, and submitting credit applications
EDUCATION | CERTIFICATION
Bachelor of Science in Marketing | College of Saint Rose – 72 Credit Hours Complete
Cosmetology License | PMTS Schenectady, NY
TECHNICAL PROFICIENCIES
Software: Microsoft Office Suite 365 (Word, Excel, Outlook, PowerPoint)
Operating Systems: Mac/ Microsoft Windows
