Ashish Saraf

ASHISH SARAF ______________________________________________________________ Objective: Results-driven person with 15+ years of Overall experience specializing in project execution, team leadership, and client relationship management. Seeking to leverage expertise in managing end-to-end project lifecycles, optimizing operational efficiency, and delivering compliant financial solutions in a dynamic and growth-oriented company. Dedicated to driving results, enhancing customer satisfaction, and achieving business goals through collaborative and innovative strategies.. Skills: Project management and team leadership, Payment processing and systems integration, Data analysis and financial reporting, Customer service excellence and support and Strong communication and presentation skills Experience: Company: Virtual Employee Pvt LTD Duration: From 8th Feb 2016 to 30th Oct 2025 Role: Team Lead ( Project Manager for client ) Job Description: Managed the full project lifecycle, from initial scoping and requirements gathering to execution and post-launch support, ensuring accounts get approved on-time, within set standards and aligned with client expectations.​ Utilized IRIS CRM to efficiently manage project data, track milestones, and calculate residuals, ensuring accurate and timely financial reporting for both clients and stakeholders. Streamlined project workflows by leveraging IRIS CRM’s reporting and automation features to enhance team efficiency and improve customer satisfaction.​ ​ Lead cross-functional teams in the successful implementation of complex payment processing solutions for clients across multiple industries, including e-commerce, retail, and fintech.​ ​ Supervised the integration of payment gateways and compliance measures, ensuring all solutions met industry standards, including PCI DSS requirements, safeguarding client data and reducing risk exposure. Company: Credit Sudhaar (NBFC) Duration: From 5th Nov 2012 to 23rd Jan 2016 Role: Assistant Manager Job Description: Responsible for handling customers who have some CIBIL related issues & contacted us through our website. Providing knowledge, making them aware of the importance of being credit healthy & accordingly convince them to purchase our services suits there requirement. Company: Effort Bpo Ltd Duration: From 6th Jan 2012 to 18th Oct 2012 Role: Supervisor Job Description: Handling team of 40 people with me for Naaptol Inbound & Email process, responsible for booking online orders through online portals & Calls, ensuring customer satisfaction & maintaining delivery percentage. Company: HBL Globle pvt ltd. ( HDFC BANK) Duration: From 5th Feb 2011 to 28th Dec 2011 Role: Sr Executive Job Description: Handling under the signature of HDFC Bank, responsible for the customer service as well as cross selling of the Bank product to the customer(Debit Cards, RD, Demat Account, Net Banking & Bill Pay Registration.) Company: Sparsh (HDFC SL ) Duration: From 25th feb 2010 to 4th Feb 2011 Role: Customer Service Associate Job Description: Handling customer Service for HDFCSL Insurance under the signature of HDFCSL Customer Service, responsible for solving customers queries & collecting premium amount.( HNI Customers)​ ​ Company: Indusind Bank ( IBLSS ) Duration: From Sep 2006 to Oct 2008 Role: Sales Executive Retail Banking Job Description: Responsible for the acquisition of new customers and deepen relationships with existing clients by promoting a wide range of retail banking products, including personal loans, credit cards, savings accounts, mortgages, and wealth management services. th in 2003 Qualification: Completed 10 th in 2005 from DAV College Completed 12 Completed Graduation in B.Com from GNDU in 2008 Awards & Achievements: School: Win Bronze Medal in Snooker in Class Xth. Other: Win State championship of Snooker in 2006. Professional: •​ •​ •​ Won award each year in Virtual Employee from joining and in 2023 Won "Employee of the Year Award" ​ IRDA Certification during job in TATA AIG Life Insurance Stood top in deposit mobilization while working in Indusind Bank in the month of August 2007. Address: 181/3, Bazar Bikanerian, Near Golden Temple, Amritsar – 143001 Contact No- th, 1987 Date of Birth: November 4 Languages Known: Hindi, English, Punjabi Hobbies: Playing Indoor Games, Traveling Thanks & Regards Ashish Saraf