Ashish Kumar

 ASHISH KUMAR 801 Royale Tower Shipra Suncity Indirapuram, Ghaziabad (U.P.) 201014 Contact: - Email-- OBJECTIVE Seeking a successful career in a Management with a currently leading organization where I can improve the skills with the help of MBA (Master of Business Administration) qualification earned. I have solved analytical & strategically queries into my course where we solve & discuss the real time problems as per recession affecting the current market. PROFESSIONAL QUALIFICATION University of Gloucestershire, United Kingdom. -) Master of Business Administration (MBA) in International Business Meridian Business School, United Kingdom. -). Post Graduate Professional Diploma in Hospitality Management Institute of Hotel Management, Bhopal, INDIA -). Bachelor in Hotel Management & Catering Technology (BHM) EDUCATIONAL QUALIFICATION Passed Intermediate in Science Stream from N.O.S. board of examination. Passed Matriculation from CBSE Board of examination. TECHNICAL SKILLS • Fully competent with all Microsoft Office packages, FIDELIO, RM plus, Pulse & Micros. • Enjoyed Hospitality industry role in understanding client’s/customer’s need for selling. EXPERIENCE: Café Kitchen Pool A-37 Sector 63 Noida Gautambudh Nagar UP. 201301 October 2017 to March 2020 Self Employed Leadership skills – Cafeteria owners are comfortable taking on a leadership role. Since they set the direction of the entire Cafeteria, they’re accountable for the its business performance, and they must be able to inspire and motivate their staff Business acumen – it’s crucial for Cafeteria owners to combine food industry expertise with innovative thinking and a knack for operations and marketing if they are to succeed in a competitive, fast-paced market Interpersonal skills – Cafeteria owners must maintain good working relationships with their employees, even when giving orders during busy periods. They should also be professional and respectful toward customers Organization skills – since Cafeteria owners typically have a heavy workload, they need good organization and multitasking skills, and they should be able to remain calm and composed in intense, high-stress situations Customer service – Cafeteria owners place a high value on customer recommendations and reviews. Aside from being aware of the preferences of their target market, owners should consider customer suggestions and proactively respond to complaints by making improvements Nando's Connaught Place New Delhi-110001 January -2016 to October 2017 Assistant Patrao Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved Effectively manage the restaurant in the absence of the Restaurant Manager Manage operations with passion, integrity, and knowledge while promoting the culture and values of the Nandos Implement new company policies and procedures by developing plans and instructing staff Provide direction to shift leaders, and staff to achieve restaurant goals Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement Provide coaching and feedback to managers and staff and assess performance on and ongoing basis Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness. Consistently monitor product and labor costs to remain within goals Solicit guest feedback to understand the needs and wants of customers Train and coach staff on guest services principles and practices Follow the Nandos policies and procedures, including those for cash handing and safety/security Monitor and maintain the Micros POS System Assist in new menu implementation Develop and implement creative solutions to areas of improvement Assist in conducting staff and daily pre-shift meetings Assist in any areas of the restaurant when staffing constraints require. Identify employee weaknesses and retrain as necessary. Red Miracle Ltd. Dominos Franchise 138 Wood Lane Isleworth Middlesex TW7 5EQ Since March 2013 to November 2015 Business Continuity Manager Assesses the functions, objectives and requirements of the organization seeking advice; Identifies problems concerned with business strategy, policy, organization, procedures, methods and markets; Determines the appropriate method of data collection and research methodology, analyses and interprets information gained and formulates and implements recommendations and solutions; Domino’s Pizza 109-111 Belmont Road Hereford HR2 7JR November 2011 to March 2013 Assistant Manager To aid the store manager in meeting and exceeding performance targets To help recruit, train and manage other branch staff Create a fun and professional working environment Provide a consistently high quality product and service to customers During the store manager’s absence, fulfil all their various roles Ensure that health and safety and cleanliness standards are upheld at all times Domino’s Pizza 757 Bath Road Cranford Middlesex TW5 9TY July 2010 to November 2011 Manager in Training (MIT) You lead by example. Working hours as required to efficiently and profitably run the store. Being able to do every job in the store, including delivery. Run shifts to the best of your ability when capable. Ensure that all team members know and enforce Domino’s Pizza service and product guarantees. Ensure that all team members conform to Domino’s Pizza image standards at all times. Ensure that standards regarding cleanliness and health and hygiene are maintained at all times. Complete all required Domino’s Pizza classes. Work your way through the Career Development Handbook. Help train and cross train Team Members. Always represent Domino’s Pizza in a professional manner, and refer any queries or concerns outside your responsibility to your Manager. Always do your job to the best of your ability, and ask for help when you need it. Providing a safe working environment for all Team Members, adhering to Domino’s Pizza Safety and Security Policies. Communicate completely to all other team members, and others within Domino’s Pizza. Be honest and trustworthy. Domino’s Pizza 757 Bath Road Cranford Middlesex TW5 9TY May 2009 to July 2010 Team Member Ensuring every customer receives WOW Hospitality and a great dining experience at all times. Maximizing sales opportunities by suggestively selling according to customer needs. Accurately taking orders, ensuring food and drinks are delivered to our customers on time. Preparing and presenting all food to brand standards. Ensuring that all products are within shelf lives and maintaining correct storage conditions for all food as per brand standards. Ensuring health and safety/food hygiene regulations are adhered to. SHIPRA HOTELS LTD. J.A.M. Cinema’s Shipra Mall Indrapuram Ghaziabad. India March 2005 to April 2009 Service Relation Executive Business development through effective sales & marketing strategies. Forecasting future sales, labor target for the unit to maximize profit. Conducting weekly stock take, analyzing yields and variance report. Take appropriate action through effective communication. Reviewing Profit & Loss and Financial reports. Train individuals in operation tasks and coach them to improve their communication skills. Improve team performance and morale through effective feedback and coaching, leading to smoother running unit. Adherence to Standard Operations Procedure (SOP). Conduct Audits- Quality Assurance, Financial, Fire Safety, Training Audit. Maintaining awareness of market trends in the sector, monitoring local competitors’ promotions and events. Dealing with customer feedback effectively. Hotel Grand Inter Continental New Delhi India. May 2001 Industrial Training Accomplish 6 Months Industrial training as an exposure to the Industry. ASHISH KUMAR