Ashish Chougule

Ashish Chougule C401 Cedar Woods Apartment, Opposite to Kristu Jayanti College , K-Narayanapura, Hennur Main road. Bengaluru, Karnataka,- ,-- Information Technology and Services 14 yrs. in the IT service industry, IAM professional, an expert in computer security in a business discipline, well versed with Access control Methodologies. Experience in the various domains in the IT services industry has provided an opportunity to acquire skills and expertise to work on the complex problem in a business discipline and providing a good customer experience. Working with ITIL standards to build solution proposals for customers focussing on the problems and issues being faced by customers and building solution roadmaps to address immediate, short term and long term solutions for end-users. Understanding of Security Standards and Frameworks like SOX, ISO, HIPPA, ITAR, GDPR. Working knowledge of Ticketing tools like Service Now, Remedy, Zendesk, ISM and Jira. IAM tools: UPS ( User Provisioning System in house tool used in my previous Organisation), understanding of Sailpoint IQ and Oracle IDM. Data Visualization and Presentation: Tableau, MS Excel, QlikSense, SAS programming. Working knowledge of HR Workday to manage and organize the staff. Employment History Crossover Incident Quality Analyst and Knowledge Management. (L1CSE) Bengaluru, Karnataka March 2018 - January 2019 Collaborate with different Tech Support team across the business line and review each support Incidents for quality, make sure agents were complying with quality bar and meet the 4 Pillars of quality + SLA, which Includes Professionalism, Understanding, Communication, Resolution. Providing feedback and coaching to the agents based on evaluations and rating team for their work. Evaluate Knowledgebase Articles, make sure they are complying with AQI (Article Quality Index) Standards. Providing feedback to the Technical writers. State Street India Private Limited Security Administration Lead (IAM) Bengaluru, Karnataka August 2009 - March 2018 Experience in working with an Access Control Methodology. Working with External and Internal Auditors, providing the samples and getting on calls to clarify the doubts if any in relation to Security Controls. Risk Compliance. Documenting and Implementing the best practices. Account lifecycle Management. Collaboration with the IT Governance team for the Implementation of Information Security policies and procedure. Attending call with the Governance team and providing the daily request report. Driving the annual User Access Recertification Project. Driving Annual Privilege Access Recertification Project. Driving Anual Batch Accounts resets project as per ISO requirements. Handling Escalations Managing multiple small to medium sized projects - Agile. Project Delivery Assurance Employee development through training, coaching and performance management. Performing User analysis & Functional listing analysis to find out current access level, Terminated Users, Multiple accounts, redundant access, Password related controls etc. Working with external clients to procure Flat-file for analysis and access re-certification process. Draft Remediation Activity tracker based on the User analysis, RBAC, SOD conflicts and other Acess controls. Collaborating with Dev team for Automation Task. Testing and providing feedback to the development team for new features in the IAM tool and attending the Sprint Sessions for the same. Manage elements of our internal infrastructure to support Identity and Access provisioning. Driving continuous improvement into the IAM processes Application Onboarding and Decommissioning. Birthright Access and Managing Termination Workflow. Responsible for assuring users are provided with an efficient and timely response Provide ongoing support and communication to other staff members, promoting an empowered, multidisciplinary team environment. Collaborating with different Business entities to understand their RBAC requirements and communicating the same with the team and driving the implementation. Direct and participate with team members in the analysis, development, and delivery of all support and project work for assigned IAM task. Perform resource planning, deployment, tracking and reporting for all assigned team members Consult with clients and team members to develop technical solutions to complex business/information problems Provides status updates and communicates frequently with/to end-users as well as with local, regional and global support and management teams RBAC Implementation •Information Gathering -Identifying system ownership -User listing, Functional listing, IAM documents, Process documentation -Meeting the stakeholders (Technical SMEs) to understand the system structure and how the access is flowing through the system and application. -Identify UAM related Audit issues, Risks. •Analysis -Perform User analysis & Functional listing analysis to find out current access level, Terminated Users, Multiple accounts, redundant access, Password related controls etc. -Draft the IAM requirements document -Draft SOD matrix based on the user analysis •Access Design -Draft current access level & Future access level -Draft Role-based access control based on the future access level •Implementation -Obtain the approval from stakeholders for IAM requirements document, RBAC design & Remediation Activity Tracker. -Working with a concerned team on Remediation activity to remediate the findings. -Validate the remediation with the fresh user extract. •Respond/Resolve tickets as per the defined SLA & SLO. •Working on inactivity report i.e disable or delete the accounts which are inactive for the agreed timeline. • MySQL database knowledge for querying the data. Also Managing a team for following Provisioning Activities Managing user administration (Create/Modify/Delete/Disable) on Windows (Active Directory) & Unix •Managing File and Folder level permissions of Users and Groups in the shared network. •Managing LDAP groups access permission for Single Sign-On functionality on Dev, UAT & Prod environment. •Creating User Mailbox, Shared Mailbox, Distribution List on Exchange. •Mailbox linking, modifying the ownership of Mailbox. •Granting office communicator access. •Access permission on MSSQL webtool for SQL servers. •Role Creation & modification on the UPS (User provisioning System) tool. •Shared ID account & password management on Cloakware tool. Served as a Senior Associate with State Street Service desk from 2009 - 2012. Capturing and monitoring In-trust logs. BMC Patrol maintenance and monitoring. Replication monitoring using Double Take. Checking server hardware status using HP SIM. VMware checks. Symantec antivirus server and desktop updates. Monitoring backups using Symantec Backup Exec. Handling Citrix issues on client computers, monitoring Citrix XENAPPX AMC. Opening escalation ticket with the appropriate team to report any error found in logs. Blackberry configuration for Mobility services. Helping SSgA executives, VP’s and SVPs to configure Blackberry to send and receive e-mails and troubleshooting connectivity issue with exchange server. MS Office Issues. Troubleshooting pre and post-installation issue. Troubleshooting with issues related to MS Word. Excel and PowerPoint as per the error message. Hewlett Packard Technical Solutions Rep Level 3 (Global Service Desk) Bengaluru, Karnataka September 2006 - August 2009 Providing Technical support to End-user globally via a centralized Service Desk workflow, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via the helpdesk system, telephone, and remote support tools. Working on HP’s Active Directory for all IT related issues. Assisting the users to reset their NT password and to help them with their issues related to NT account. Troubleshooting and providing email solutions to HP employees and HP Business partners include detailed support on Microsoft outlook 2003 and 2007 (as a standard email client). This involves creating a mailbox for the users using Active Directory and helping them to configure their mailbox in outlook. Assisting them in creating Generic mailbox and DL helping them to access their HP mailbox outside HP firewall. Giving permissions to the user to access Process mailboxes. Assigning “Send as” permission to PDL via Active Directory. Troubleshooting issue related to MS outlook application as per the error message. Helping them to install and uninstall it. Assisting them to manage their mailbox size by helping them creating PST (Archive folders). Assisting the HP employees with configuring Active key/card Helping them to install a digital certificate for VPN Authentication. Troubleshooting Symantec Antivirus - Symantec Endpoint Protection. Assisting end-users to install Symantec Antivirus and troubleshoot all post-installation issue with the application, like updating the antivirus. Assisting them to remove virus/spyware if their PC is affected. Troubleshooting the issues related to Internet Explorer Assisting end-user to access HP intranet and external site by changing the proxy. Troubleshooting issues with IE browser itself like –Freezing of browser, browser abruptly closing down with error etc... HP IPAQs configuration for Mobility services. Helping HP executives and VP’s to configure HP-IPAQ to send and receive e-mails and troubleshooting connectivity issue with exchange server over IPAQ. Troubleshooting Microsoft Share point -2007. Involves helping the users to place the request creating a share point. Helping them with share point quota increase. Helping them troubleshooting issue faced while accessing the share point / document library. MS Office 2003 and 2007. Involves installation and uninstalling of MS office suites version 2003 and 2007. Troubleshooting pre and post-installation issue. Troubleshooting with issues related to MS Word. Excel and Power Point as per the error message. Wipro BPO Technical Support Professional Navi Mumbai, Maharashtra April 2004 - March 2006 Supporting MS Office Suite. Document actions and resolutions within helpdesk ticket Maintain effective communication with company leaders, other technical support teams and service providers Identifies investigates and researches customers questions and problems as well as recognizing, researching, isolating and resolving problems Respond to incoming tickets using the helpdesk dashboard, email or phone. In many cases, phone support and verbal communication will be necessary Specialized in troubleshooting Issue’s related to Microsoft FrontPage Website Development application. Solving the queries of customers related to Microsoft FrontPage designing tools. Troubleshooting issues related to publishing and reverse publishing websites. Troubleshooting issue’s related to installing and uninstalling Microsoft FrontPage application. Troubleshooting the Microsoft FrontPage application as per the error messages. Worked as Technical Support Professional for Microsoft windows update. Troubleshooting Issue’s related windows XP updates as per the error’s Worked as Technical support professional for Microsoft Windows XP Service Pack2. Helping Microsoft customer to download Windows XP Service Pack 2. Troubleshooting Issue’s related to Windows XP Service Pack 2. Worked with Microsoft security Mobilization team to profile the Microsoft customers and signed them to receive security patches before the launch of Windows XP Service Pack2. (Outbound Process) Professional Skills Team Lead Identity Management IT Security Compliance Access Governance Access Control Methodologies User Access Life Cycle Management ITIL Lean Knowledge Management Business Continuity Planning Incident Management Incident Quality Analyst Problem Solving Troubleshooting Computer Troubleshooting Network Troubleshooting Active directory Unix and Linux MySQL , Postgres SQL HTML5 CSS 3 Networking Microsoft Windows 10 Desktop Troubleshooting Certifications ITIL Education Bengaluru, Karnataka Graduated May 2017 Sikkim Manipal BBA High School Diploma Delhi, Delhi Graduated October 2003 Sampson English High School Graduated October 1994 National Open University High School linkedin https://www.linkedin.com/in/ashish-chougule/ Skype live:chougule.ashish_1 Hobbies & Interests Listening to music, cooking, traveling, collecting coins of different nationalities, take courses on Udemy on different technologies to keep myself updated. also like to spend time with my children playing football, TT and DYI stuff. Languages English Hindi Marathi Fluent Fluent Native Personal Note I am a sincere person with good work ethic, self – motivated a quick learner and good team player. I am keen to learn any new technology if given an opportunity I am sure I will perform to your satisfaction.