Asher Agaezichi Obioma
Customer Success Officer/Virtual Executive Assistant
--Lagos, Nigeria
SUMMARY
Customer Success Officer/Virtual Executive Assistant with 5+ years of experience in building strong customer
relationships and driving business growth. Adept at combining strategic customer success initiatives with
exceptional administrative and organizational skills to enhance client satisfaction, optimize processes, and achieve
key performance indicators. Skilled in team communication, project management, and leveraging technology to
streamline operations and foster collaboration. Effectively manage complex schedules, travel arrangements, and
project deadlines, ensuring executives maintain peak productivity. Expertise in CRM systems, communication
tools, and project management methodologies.
SKILLS
▪Customer Service ▪Virtual Support ▪Client Support ▪Asana ▪Hospitable ▪Airbnb ▪AppFolio ▪Googledrive
▪Phone & Chat Support ▪Buildium ▪ClickUp ▪HubSpot ▪Zendesk ▪Time Management ▪Zoho ▪Calendar
Management ▪Project Support ▪Data Organization ▪Confidential ▪Email Management ▪Slack ▪Data
Entry ▪Microsoft Office Suite ▪Feedback Assessment ▪Zoom ▪Trello ▪Communication ▪Google Workspace
▪Administrative Support ▪Appointment Scheduling ▪Collaboration ▪Social Media Management ▪Email
Marketing ▪Research ▪Monday.com ▪SalesForce ▪Intercom ▪Freshdesk ▪Hubspot ▪Zoom ▪Microsoft
Teams
PROFESSIONAL EXPERIENCE
Remote Executive Virtual Assistant
05/2022 – 01/2024
VA Group
❖ Provide comprehensive administrative support to the CEO and other executives through calendar
management, appointment scheduling, and travel logistics, and improving productivity by 20%.
❖ Increase project efficiency and completion rates by 15% through project management, progress tracking,
and ensuring strict adherence to deadlines.
❖ Identified new market opportunities through competitor and industry trend research, contributing to 10%
strategic planning and market expansion.
❖ Increase client satisfaction by 15% through streamlined email communication, prioritizing messages, and
professionally responding to inquiries, and providing prompt solutions.
Relationship Manager
01/2020 – 08/2022
United Bank for Africa
❖ Spearheaded business development activities like utilizing market research and customer data to identify
potential clients, driving a 91% increase in new customer acquisition.
❖ Managed customer onboarding tasks including verification, account opening, BVN enrolment, and query
resolution, resulting in a 15% reduction in onboarding time.
❖ Oversaw online and offline marketing initiatives, social media management, and email campaigns,
contributing to a 25% increase in brand awareness.
❖ Maintained high standards of customer service through due diligence and quality interactions, leading to an
increase in customer satisfaction ratings.
Virtual Assistant Property Manager
01/2020 – 12/2021
Romeo Properties
❖ Tenant Communications: Manage all tenant communications via email and phone using tools like Hospitable,
ensuring prompt handling of inquiries, lease renewals, and complaints to maintain high tenant satisfaction.
❖ Property Management Software: Utilize software such as AppFolio and Buildium for tracking leases,
managing tenant information, scheduling maintenance, and processing rent payments, ensuring data
accuracy.
❖ Maintenance Coordination: Coordinate between tenants and maintenance teams using Trello and Asana to
track requests, schedule repairs, and ensure timely completion of tasks.
❖ Market Research: Conduct market research using online databases to stay updated on rental trends and
competitive pricing, providing insights for setting rental rates.
❖ Compliance: Ensure properties comply with housing regulations, staying informed on relevant laws and
updating management practices as needed.
❖ Documentation and Record Keeping: Maintain organized digital records of leases, tenant interactions,
maintenance activities, and financial transactions using Google Drive and Dropbox for easy access and
sharing.
Remote Customer Success Manager
01/2018 – 01/2021
Digital Witch
❖ Managed customer onboarding tasks including initial training and documentation, increasing customer
satisfaction during the initial setup phase.
❖ Tracked customer satisfaction metrics, compiled reports, and identified best practices to enhance customer
support and satisfaction, contributing to a 15% customer retention rate.
❖ Managed inbound and outbound calls, responded to emails, and handled customer inquiries through a
ticketing system, ensuring timely resolution and a positive customer experience.
KEY ACHIEVEMENTS
❖ Increased Customer Retention: Successfully retained over 50 customers through efficient account
management, identifying churn risks, and implementing successful retention strategies.
❖ Efficient Task Management: Successfully managed tasks, including email correspondence, calendar
scheduling, and document organization, leading to 45% improved productivity.
❖ Effective Communication: Improved collaboration by 25% by implementing communication strategies, and
streamlining information flow between team members, clients, and stakeholders.
❖ Administrative Excellence: Increased administrative productivity by 45% through efficient operations of
appointment scheduling, and phone and email management, enhancing efficiency.
EDUCATION & CERTIFICATIONS
Master of Science in Business
Administration | 2023
National Open University of Nigeria
Bachelor of Science in Economics | 2019
Michael Okpara University of Agriculture – Umudike, Abia State
Skylack | 2019
• Health Safety and Environmental (HSE)
• Project Management Professional (PMP) | 2019
• Organizational Management Professional (OMP) | 2019
Coursera | 2019
• Data Analysis with Python
• Technical Support
REFERENCES
Available on Request