Asher Obioma

Asher Agaezichi Obioma Customer Success Officer/Virtual Executive Assistant --Lagos, Nigeria SUMMARY Customer Success Officer/Virtual Executive Assistant with 5+ years of experience in building strong customer relationships and driving business growth. Adept at combining strategic customer success initiatives with exceptional administrative and organizational skills to enhance client satisfaction, optimize processes, and achieve key performance indicators. Skilled in team communication, project management, and leveraging technology to streamline operations and foster collaboration. Effectively manage complex schedules, travel arrangements, and project deadlines, ensuring executives maintain peak productivity. Expertise in CRM systems, communication tools, and project management methodologies. SKILLS ▪Customer Service ▪Virtual Support ▪Client Support ▪Asana ▪Hospitable ▪Airbnb ▪AppFolio ▪Googledrive ▪Phone & Chat Support ▪Buildium ▪ClickUp ▪HubSpot ▪Zendesk ▪Time Management ▪Zoho ▪Calendar Management ▪Project Support ▪Data Organization ▪Confidential ▪Email Management ▪Slack ▪Data Entry ▪Microsoft Office Suite ▪Feedback Assessment ▪Zoom ▪Trello ▪Communication ▪Google Workspace ▪Administrative Support ▪Appointment Scheduling ▪Collaboration ▪Social Media Management ▪Email Marketing ▪Research ▪Monday.com ▪SalesForce ▪Intercom ▪Freshdesk ▪Hubspot ▪Zoom ▪Microsoft Teams PROFESSIONAL EXPERIENCE Remote Executive Virtual Assistant 05/2022 – 01/2024 VA Group ❖ Provide comprehensive administrative support to the CEO and other executives through calendar management, appointment scheduling, and travel logistics, and improving productivity by 20%. ❖ Increase project efficiency and completion rates by 15% through project management, progress tracking, and ensuring strict adherence to deadlines. ❖ Identified new market opportunities through competitor and industry trend research, contributing to 10% strategic planning and market expansion. ❖ Increase client satisfaction by 15% through streamlined email communication, prioritizing messages, and professionally responding to inquiries, and providing prompt solutions. Relationship Manager 01/2020 – 08/2022 United Bank for Africa ❖ Spearheaded business development activities like utilizing market research and customer data to identify potential clients, driving a 91% increase in new customer acquisition. ❖ Managed customer onboarding tasks including verification, account opening, BVN enrolment, and query resolution, resulting in a 15% reduction in onboarding time. ❖ Oversaw online and offline marketing initiatives, social media management, and email campaigns, contributing to a 25% increase in brand awareness. ❖ Maintained high standards of customer service through due diligence and quality interactions, leading to an increase in customer satisfaction ratings. Virtual Assistant Property Manager 01/2020 – 12/2021 Romeo Properties ❖ Tenant Communications: Manage all tenant communications via email and phone using tools like Hospitable, ensuring prompt handling of inquiries, lease renewals, and complaints to maintain high tenant satisfaction. ❖ Property Management Software: Utilize software such as AppFolio and Buildium for tracking leases, managing tenant information, scheduling maintenance, and processing rent payments, ensuring data accuracy. ❖ Maintenance Coordination: Coordinate between tenants and maintenance teams using Trello and Asana to track requests, schedule repairs, and ensure timely completion of tasks. ❖ Market Research: Conduct market research using online databases to stay updated on rental trends and competitive pricing, providing insights for setting rental rates. ❖ Compliance: Ensure properties comply with housing regulations, staying informed on relevant laws and updating management practices as needed. ❖ Documentation and Record Keeping: Maintain organized digital records of leases, tenant interactions, maintenance activities, and financial transactions using Google Drive and Dropbox for easy access and sharing. Remote Customer Success Manager 01/2018 – 01/2021 Digital Witch ❖ Managed customer onboarding tasks including initial training and documentation, increasing customer satisfaction during the initial setup phase. ❖ Tracked customer satisfaction metrics, compiled reports, and identified best practices to enhance customer support and satisfaction, contributing to a 15% customer retention rate. ❖ Managed inbound and outbound calls, responded to emails, and handled customer inquiries through a ticketing system, ensuring timely resolution and a positive customer experience. KEY ACHIEVEMENTS ❖ Increased Customer Retention: Successfully retained over 50 customers through efficient account management, identifying churn risks, and implementing successful retention strategies. ❖ Efficient Task Management: Successfully managed tasks, including email correspondence, calendar scheduling, and document organization, leading to 45% improved productivity. ❖ Effective Communication: Improved collaboration by 25% by implementing communication strategies, and streamlining information flow between team members, clients, and stakeholders. ❖ Administrative Excellence: Increased administrative productivity by 45% through efficient operations of appointment scheduling, and phone and email management, enhancing efficiency. EDUCATION & CERTIFICATIONS Master of Science in Business Administration | 2023 National Open University of Nigeria Bachelor of Science in Economics | 2019 Michael Okpara University of Agriculture – Umudike, Abia State Skylack | 2019 • Health Safety and Environmental (HSE) • Project Management Professional (PMP) | 2019 • Organizational Management Professional (OMP) | 2019 Coursera | 2019 • Data Analysis with Python • Technical Support REFERENCES Available on Request