Ashelaine Dunkley

Ashelaine Dunkley HOTLINE COORDINATOR CONTACT SUMMARY Hotline Coordinator with experience in performing diverse administrative tasks maintaining records, resolving issues, maintaining the utmost confidentiality, and multitasking in a faced-paced environment. Driven and motivated to help organization grow. Seeking to leverage my knowledge and experience into the role of a Customer Service Representative. PROFESSIONAL EXPERIENCE Hotline Coordinator Excellence Oyster Bay Resorts, Trelawny, Jamaica. • June 2022 – October 2022 Phone: - Email:-Address: Martha Brae District, Famouth P.O, Trelawny. Providing administrative support to ensure efficient operation of the office. • Received reports and follow up in regards to maintenance request. • Support managers and employees through a variety of tasks related to organization and communication. • OBJECTIVE To maintain the highest level of professionalism and good work ethic in the field of which I am placed. Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner. • Participate actively in the payroll process, check attendance list and make necessary adjustments. • • RELEVANT SKILLS Teamwork Achieve the functions and responsibilities of this position in relation to the environmental and social sustainability program. Strong work ethic Perform operative and administrative activities bound with the position, Adaptability and any other duties assigned by the supervisor in line with company Flexible policies and procedures. Honest and Reliable Contact: Mr. Benjamin De La Cuz, Maintenance Director Written and verbal Communication Skills - Eagerness to Learn Dependable Records Officer Western Regional Health Authority, St. James, Jamaica. • October – February 2022 Microsoft Office suite Customer Service Administer and maintain daily front office operations, including greeting Handling Pressure clients, and responding to phone calls promptly, professionally, and Efficiency accurately. Data Management • Assess all received calls and inquiries and direct/relay such messages. Record Keeping and Maintenance • Record and appropriately dispatch all correspondence generated within Google Calendar the organization, as well as sign for deliveries when necessary and notifying recipients. • Gave direction and answered queries to clients professionally and Languages promptly. • Maintain confidentiality with respect to documentation received and English Native or Bilingual Proficiency personnel related information. • Properly perform routine task necessary for the operation and Elementary Proficiency presentation of a professional office. • Korean Performed other duties that were needed and directed. Japanese Elementary Proficiency Training and Development Assistant (Acted) INTEREST March – April 2021 Western Regional Health Authority, St. James, Jamaica. Reading • Coordinating and conducting orientation of new recruits when Languages necessary. Music • Preparing documents and arranging interviews for prospective employees. • Providing information and assistance to staff on matters pertaining to study leave, training and recruitment procedures. • Preparing and publishing advertisements for employment both internally and externally. • Preparing study leave letters. Contact: Ms. Celia Huggan, Human Resource Director - Travelling Customer Service Representative/ Sales Representative November 2018–June 2019 Stationary and Office Supplies, St. James, Jamaica. Stationery and Office Supplies Ltd. (SOS) has been in the business of selling high quality stationery and office furniture since opening in 1965. • Serving customers by selling products; meeting customer needs. • Establish, develop and maintain positive business and customer relationships. • Performing last minute demands to maximize satisfaction. • Continuously improve through feedback. • Supply management with reports on customer needs, problems, interests as well as services. Contact: Denise Hope McIntosh, Montego Bay Branch Manager - or +1 - Sales Representative HOUSE OF DIAMONDS: ROYALTON WHITE SANDS HOTEL, Trelawny, Jamaica. April 2017-June 2017 Serving customers by selling products; meeting customer needs. • Establish, develop and maintain positive business and customer relationships. • Performing last minute demands to maximize satisfaction. • Continuously improve through feedback. • Supply management with reports on customer needs, problems, interests, as well as services. • Handle customer questions and complaints, working to ensure complete customer satisfaction. EDUCATION Associates in Logistics and Supply Chain Management (Pending) CARIBBEAN MARITIME UNIVERSITY -) St. James, Jamaica. Caribbean Advanced Proficiency Examinations (CAPE) WILLIAM KNIBB MEMORIAL HIGH SCHOOL -) -) Trelawny, Jamacia. • 4 CAPE/ competent in Literature in English Unit 1 (4), Sociology Unit1 (3), Communication Studies (3), and History Unit 1 (6). • 5 CAPE/ competent in Literature in English Unit 1 (3), Sociology Unit 2 (2), Caribbean Studies (1), Information Technology Unit 1 (2), Law Unit 2 (4). CSEC examinations (CXC) RUSEAS HIGH SCHOOL -) Hanover, Jamaica. • Certificate of completion (2015) • 8 CXC’s/ competent in English A (1), English B (3), Mathematics (3), Spanish (2), Biology (3), Information Technology (2), Music (3), and History (3).