Ashanna Samuels

Ashanna Samuels Knockpatrick District Virtual Assistant Customer Service Support Rep Knockpatrick P.O Manchester Jamaica, W.I-- Experience Customer Support Rep Versatel Marketing December 2022-October 2023 Responsibilities Taking both inbound and outbound calls, target (200) per day. Warmly greeting leads and introducing the company professionally. Engaging leads in conversation and building rapport while delivering outstanding customer service. Actively listening to leads, gaining knowledge about their needs to strategically recommend personalized products and services tailored to clients' needs. Upselling new services to generate revenues. Handling disgruntled customers, resolving issues of misunderstanding and demonstrating control of calls. Quotas Getting at least five (5) leads daily Accomplishments Always exceed daily lead targets. Made eight (8) daily. Made top agent for many quarters. Customer Support Rep Guardsman Amoured Limited June 2020-October 2022 Responsibilities Handle up to 120 calls daily regarding customer accounts. Handle queries and imbalances with balancing customer books and accounts. Ensure that customer deposits are handled within the time stipulated, and queries are handled in a timely manner. Send and receive emails daily to customers and management. Quotas Ensure that customers are satisfied. Accomplishments Excellent reviews from clients. Becoming top rep four times. Virtual Assistant Mothers Enterprised Limited March 2016-May 2020 Responsibilities Identify prospective customers. Inform the customers about products and services. Offer solutions and options to queries that they may have. Introduce new products and upselling to generate more income as well as to bring customer satisfaction. Support existing customers and ensure that the quality is maintained at all times. Quotas To gain at least six (6) clients daily Accomplishments Exceeding quotas by gaining at least 10 customers daily Education Heart trust NTA Certificate in Commis Chef Bishop Gibson High School for Girls- English A - Grade 1 Mathematics – Grade 3 Food and Nutrition- Grade 2 Home Economics Management- Grade 2 Human and Social Biology – Grade 2 Information Technology – Grade 3 Physical Education – Grade 1 Social Studies – Grade 3