Asefone Ese Gift

ESE GIFT ASEFONE Lagos, Nigeria | (- |- https://www.linkedin.com/in/asefone-eseoghene-gift-641a771b3 PROFESSIONAL SUMMARY Dedicated and results-driven Customer Care Representative with 6 years of experience delivering exceptional service in fast-paced environments. Proven ability to resolve customer inquiries efficiently, enhance client satisfaction, and build long-term relationships. Skilled in conflict resolution, CRM systems, and cross-functional communication, with a strong commitment to maintaining high service standards and supporting company goals EDUCATION OGUN STATE POLYTECHNIC HND Business Administration and Mangement JUL. 2022 OGUN, NIGERIA SEP. 2019 – PROFESSIONAL EXPERIENCE ACCESS BANK Customer Care Executive CURRENT LAGOS, NIGERIA AUGUST. 2023 –  Effectively manage and resolve customer complaints to ensure satisfaction and retention.  Clear, professional verbal and written communication to address customer needs and represent the company positively.  Efficient in handling high call volumes and multitasking without compromising service quality  Experienced in using customer relationship management tools (e.g., Salesforce, Zendesk) to track interactions and improve service delivery. MADE1HOMES LAGOS, NIGERIA Administrative Staff AUG.2022– NOV.2022 Managed office operations by scheduling meetings, maintaining files, and coordinating communication between departments.  Assisted in planning and executing events, including booking venues, arranging logistics, and handling correspondence with stakeholders to ensure smooth operations and adherence to deadlines.  Maintained accurate records by organising and updating databases. LIGTHBEARS COLLEGE LAGOS, NIGERIA Head of Logistics JAN. 2022 – AUG.2024  Ensure timely procurement, distribution, and tracking of educational materials, uniforms, food supplies, and maintenance equipment.  Manage vendor relationships and contracts while overseeing logistics budgets to ensure cost-effectiveness and compliance with school policies.  Use logistics software, spreadsheets, and school management systems for planning, tracking, and reporting. REFERENCES AVAILABLE UPON REQUEST