Arvyn Glen Fiel

ARVYN GLEN FIEL Block 6 Lot 27, Tubao Street Emiville Subdivision, Davao City, Philippines 8000 Contact Email Address:-Contact No. +63945 – 224 – 4849 OBJECTIVE Maximizing my skills in customer relationship management processes and reapplying my expertise in e commerce services offering virtual solutions for Amazon Merchants and Vendors are my utmost goals in seeking this exciting opportunity. EDUCATIONAL BACKGROUND Degree/Course Specialization Date of Graduation School/University School Address : : : : : Bachelor of Science in Business Administration Marketing Management April 16, 2016 The University of Mindanao (Matina Campus) Matina, Davao City, Philippines : : : : : Seller Support Associate (amazon.com) June 6, 2016 to June 29, 2018 Synnex - Concentrix Corporation Damosa IT Park, Lanang, Davao City, Philippines Business Process Outsourcing WORK EXPERIENCE Position Held Employment Duration Employer/Company Company Location Line of Business Position Description The Seller Support Associate acts as the primary interface between Amazon and our business partners. I am responsible for providing timely and accurate operational support to merchants and vendors selling on the Amazon platform. I have an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. As a Seller Support Associate, I am expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. Summary of Responsibilities:            Demonstrates effective, clear and professional written and oral communication, Provides prompt and efficient service to Amazon vendors and merchants including the appropriate escalation of Seller issue, Builds Platform and business knowledge to better serve sellers and vendors, Demonstrates ownership of every seller interaction to achieve successful first call resolution on all contacts, Works with multiple technology applications and features to resolve seller contacts, Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues, Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures, Contributes to a positive team environment and proactively aids team members with difficult contacts as needed, Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance, Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions, Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve seller issues and questions. OTHER RELATED EXPERIENCE Freelance Job Description Freelance Job Duration Freelance Marketplace Services Offered : : : : Amazon Specialist | Virtual Assistant October 1, 2016 to March 29, 2018 Freelancer.com Marketplace Amazon Seller Support | Virtual Assistance Projects: In my five months as a virtual assistant in the freelancer marketplace, I was able to handle and accomplish the following fixed – term projects, to wit: 1) Virtual Assistant for Product Sourcing ( 2 Years) As virtual assistant, I assisted my client in selecting the best product to sell on Amazon. Using my skills and experience in Amazon platform plus integrating various Amazon Search Tools, I was able to provide my client a list of the best possible products to sell on Amazon. The project lasted for three weeks. 2) General Virtual Assistant for Amazon Seller (3 years and 4 Months) This project ran for four months. In this project, I was able to help my client in scaling up his Amazon business from product sourcing to product listing, fulfillment, inventory management, product optimization, customer service and managing his Amazon Seller Central Account.