Arvina Khristina S. Dela Cruz
P H A R MA C E U TIC A L C AS H IE R | V IR TU A L A S S IS TA N T |
S P A N IS H B ILIN GU A L
Meral co vi l l a ge B ati a B oca ue B ul aca n
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arvi nadel acruz1 7@ gmai l .co m
To land a job as a dedicated customer service representative that
stimulates continuous learning environment and where I can develop more my abilities in handling
customers and translating business needs to actionable steps that can help the organization succeed.
Work experience
Mercury Drug Corporation | Pharmacy Cashier
July 2016 – Present
● Performs all customer transactions (credit, cash and check transactions)
● Handles customer complaints.
● Maintains that the store is well-stocked and clean.
JCO Doughnuts and Coffee | Barista
July 2015 – July 2016
● Welcomes customers by determining their coffee interests and
needs.
● Promotes coffee consumption; selling coffee; preparing and serving a
variety of coffee drinks, along with pastries and cookies.
● Maintains a safe and healthy work environment by following
organization standards and sanitation regulations.
Coffee Bean & Tea Leaf | Shift Supervisor walkthru
● Responsible for preparing and serving coffee and other beverages to
customers.
● Managing other Baristas during assigned Shift.
Education
Instituto Cervantes
Spanish course nivel A1 1 - A1.3
June 26, 2023 – Oct 16, 2023
Ayala Triangle Makati City
Dr. Yanga's Colleges Inc.
Bachelor of Science in Hotel and Restaurant Management
SY-
Wakas, Bocaue Bulacan
Sacred heart academy
Highschool
Sy-
Poblacion, Sta. Maria bulacan
Feb 2014 – May 2015
Awards
Merfaco Representative
Best in Customer Service
Barista of the month.
Employee of the Month
– Mercury Drug Corporation
– JCO Donuts and Coffee
– JCO Donuts and Coffee
– JCO Donuts and Coffee
Skills & abilities
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Management
Problem solving
Communication
Leadership
Customer Service
Documentation
Planning and Decision-Making
Effective Communication
Organizational Skills