Arvina Khristina Dela Cruz

Arvina Khristina Dela Cruz

$9/hr
Customer Service
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
31 years old
Location:
Bocaue, Bulacan, Philippines
Experience:
2 years
Arvina Khristina S. Dela Cruz P H A R MA C E U TIC A L C AS H IE R | V IR TU A L A S S IS TA N T | S P A N IS H B ILIN GU A L Meral co vi l l a ge B ati a B oca ue B ul aca n - arvi nadel acruz1 7@ gmai l .co m To land a job as a dedicated customer service representative that stimulates continuous learning environment and where I can develop more my abilities in handling customers and translating business needs to actionable steps that can help the organization succeed. Work experience Mercury Drug Corporation | Pharmacy Cashier July 2016 – Present ● Performs all customer transactions (credit, cash and check transactions) ● Handles customer complaints. ● Maintains that the store is well-stocked and clean. JCO Doughnuts and Coffee | Barista July 2015 – July 2016 ● Welcomes customers by determining their coffee interests and needs. ● Promotes coffee consumption; selling coffee; preparing and serving a variety of coffee drinks, along with pastries and cookies. ● Maintains a safe and healthy work environment by following organization standards and sanitation regulations. Coffee Bean & Tea Leaf | Shift Supervisor walkthru ● Responsible for preparing and serving coffee and other beverages to customers. ● Managing other Baristas during assigned Shift. Education Instituto Cervantes Spanish course nivel A1 1 - A1.3 June 26, 2023 – Oct 16, 2023 Ayala Triangle Makati City Dr. Yanga's Colleges Inc. Bachelor of Science in Hotel and Restaurant Management SY- Wakas, Bocaue Bulacan Sacred heart academy Highschool Sy- Poblacion, Sta. Maria bulacan Feb 2014 – May 2015 Awards Merfaco Representative Best in Customer Service Barista of the month. Employee of the Month – Mercury Drug Corporation – JCO Donuts and Coffee – JCO Donuts and Coffee – JCO Donuts and Coffee Skills & abilities ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Management Problem solving Communication Leadership Customer Service Documentation Planning and Decision-Making Effective Communication Organizational Skills
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