Arvin John Baslan

ARVIN JOHN BASLAN- |-| www.linkedin.com/in/arvin-john-baslan- | https:// benjan.my.canva.site/arvinjohnbaslan-portfolio Nivel Hills, Lahug, Cebu City, Cebu 6000 Hi! I'm Arvin, a dynamic professional with a unique blend of IT expertise, healthcare experience, and customer service excellence. From troubleshooting networks to handling Medicare claims, I thrive in fast-paced environments, solving problems with precision and efficiency. Tech-savvy, detail-oriented, and a natural communicator, I excel in CRM, ERM, and lead generation. Whether managing patient care, optimizing systems, or streamlining operations, I bring dedication, adaptability, and a results-driven mindset to every role. Always ready to learn, grow, and make an impact. I've worked with major companies like AT&T, United Healthcare ( UHC ), Target, Select-Health, Telebroad and also supported teams in construction, Networking and data gathering roles. Work Experiences Clinica Gatchalian and Hospital - Ormoc City, Leyte, Philippines May 2019 - Jan 2021 IT Staff / Admissions Officer I fix network issues on all Computer on the hospital, Fix hardware and software, conducted software installations and managing the traffic on the server and maintaining security and the database on server free from malwares, viruses and other issues that affects the hospital system. Patient Admission & Registration Verification & Documentation. Upwork - Freelance Mar 2021 - Dec 2021 FREELANCING / VA Identifies and researches potential clients, systematically recording and organizing their details in the CRM and company database for efficient tracking and follow-ups. Conducts targeted cold calls to engage prospective clients, generate high-quality leads, and schedule appointments for real estate agents. Utilizes well-crafted scripts and persuasive communication techniques to establish rapport, address client concerns, and effectively convey the value proposition of our services. Fenestra Virtual Solutions - Ormoc City, Leyte, Philippines Jan 2022 - Dec 2022 Technical Support Representative Provides comprehensive technical support for computer hardware and software, assisting customers remotely via phone with troubleshooting, installations, and system optimizations. Efficiently manages and responds to support tickets through the helpdesk, addressing issues related to networking, IP configurations, and system updates. Specializes in VOIP phone systems. Replying to emails via Helpdesk and Zendesk and processing orders through shopify. Optum Global Solutions - Cebu City, Cebu, Philippines Dec 2022 - May 2024 Patient Care Coordinator / Appeals Coordinator Handles healthcare billing for oncology patients from facilities, clinics, and providers, ensuring accurate processing and compliance with industry standards. Possesses extensive knowledge of DX/ICD-10 codes, medical coding, and denied prior authorization (PA) codes. Files appeals for providers or members, including expedited appeals, to ensure timely resolution of claim disputes. Schedules patient appointments efficiently while utilizing ERM and CRM web-based tools for seamless record management. Cognizant Technology Solutions - Cebu City, Cebu, Philippines May 2024 - Feb 2025 Senior Process Executive Assisted members with their claims inquiries, providing clear and concise explanations regarding their claim status. Guided members in identifying their accumulators and helped them understand how their benefits applied to their medical expenses. Supported both providers and members with Medicare benefits, ensuring they had a thorough understanding of coverage, eligibility, and claim processes. Dedicated to delivering accurate information and exceptional customer service to enhance the overall healthcare experience. Education Level Palompon Institute Of Technology-Main - Palompon, Leyte, Philippines Mar 2015 - Apr 2019 Bachelor of Information Technology Skills, Achievements & Other Experience Hard Skills: CRM, ERM, EHR Software, Microsoft Applications, Coding, Content Creation, Help desk, Zendesk, Medicare, Medicaid Soft Skills: Team work, Team player, Leadership, Communication, Adaptability, Problem solving