Arvin John Baslan

AFreelancer RVİN J O H N / Virtual Assistant 2 0 2 5 1 2 3 4 Hello, I’m Arvin John Baslan Virtual Assistance, Customer Service, Data Entry, Healthcare 5 6 7 Hi! I'm Arvin, a dynamic professional with a unique blend of IT expertise, healthcare experience, and customer service excellence. From troubleshooting networks to handling Medicare claims, I thrive in fast-paced environments, solving problems with precision and efficiency. Tech-savvy, detail-oriented, and 8 9 a natural communicator, I excel in CRM, ERM, and lead generation. Whether managing patient care, optimizing systems, or streamlining operations, I bring dedication, adaptability, and a results-driven mindset to every role. Always ready to learn, grow, and make an impact. I've worked with major companies like AT&T, United Healthcare ( UHC ), Target, Select-Health, Telebroad and also supported teams in construction, Networking and data gathering roles. 1 - Education- Palompon Institute of Technology I earned my Bachelor of Information Technology from Palompon Institute of Technology-Main between 2015 and 2019, where I developed a strong foundation in IT systems, software management, and technical problem-solving. 1 2 - Experience Upwork - Freelance Identifies and researches potential clients, systematically recording and organizing their details in the CRM and company database for efficient tracking and follow-ups. Conducts targeted cold calls to engage prospective clients, generate high-quality leads, and schedule appointments for real estate agents. Optum - Patient Care Coordinator Handles healthcare billing for oncology patients from facilities, clinics, and providers, ensuring accurate processing and compliance with industry standards. Possesses extensive knowledge of DX/ICD-10 codes, medical coding, and denied prior authorization (PA) codes. Files appeals for providers or members, including expedited appeals, to ensure timely resolution of claim disputes. 1 2 3 4 5 6 7 8 9 Fenestra - Tech Support Provides comprehensive technical support for computer hardware and software, assisting customers remotely via phone with troubleshooting, installations, and system optimizations. Efficiently manages and responds to support tickets through the helpdesk, addressing issues related to networking, IP configurations, and system updates. IT - Clinica Gatchalian Hospital Fix network issues on all Computer on the hospital. Fix hardware and software. Software installations and managing the traffic on the server. Maintaining security and the database on server free from malwares, viruses and other issues that affects the hospital system .Patient Admission & Registration and Verification & Documentation. 1 2 3 4 5 6 7 8 9 Cognizant - Senior Process Executive Assisted members with their claims inquiries, providing clear and concise explanations regarding their claim status. Guided members in identifying their accumulators and helped them understand how their benefits applied to their medical expenses. Supported both providers and members with Medicare benefits, ensuring they had a thorough understanding of coverage, eligibility, and claim processes. Dedicated to delivering accurate information and exceptional customer service to enhance the overall healthcare experience. 1 2 3 4 5 6 7 8 9 I have worked with Medicare, AT&T, Target, Select-Health (Medicare, Medicaid and Commercial plans, Telebroad, Optum & United Health Care (UHC) 1 My Virtual Assisant Skills 2 Customer Service 3 4 5 Data Entry Online Chat Support Technical Support 6 7 Healthcare/Claims/Billing Lead Generation Photo/Video/Graphic Editing CRM/ERM Tools Thank you for taking the time to review my portfolio. I truly appreciate your interest, and I’m excited about the opportunity to potentially work together. Please don’t hesitate to reach out if you have any questions or need further details. Contact Details Phone : - Address : Nivel Hills, Lahug, Cebu City, Philippines Email : -