Arvin Helera

ARVIN HELERA Address: #16 Eleuteria St. Gulod Novaliches QC/Philippines Hp:- Email- QUALIFICATIONS: 2 years experience as Manager 4 years experience in Food and Beverages Industry 5 years experience in Call Centre Industry • Customer Service Officer (Technical Support) • People’s Management EDUCATION BACKGROUND: FAR EASTERN UNIVRSITY Bachelor of Arts Major in Mass Communication Manila, Philippines 1998 – 2003 AMA COMPUTER COLLEGE Bachelor of Science in Computer Science Quezon City, Philippines- ASIAN COLLEGE OF SCINCE AND TECHNOLGY Electronics and Computer Technician Quezon City, Philippines 1995 – 1997 PROFESSIONAL EXPERIENCE: WIPRO Philippines - One Cyberpod Centris Account: United Healthcare United health group Position: Coordinator Supervisor and Advocate • Receive inbound call from the medical personel and provide medical information of the UHG member, • Providing medical claims and other details WIPRO Philippines - One Cyberpod Centris Account: United Healthcare Position: Coordinator Supervisor March 29,2019 - Curent • Inbound and Outbound calling for UHC member • Invite and provide provide additional benefits for the UHC member. • ordganized and help member to complete the application and send it to the state. • Process documents with admin task SITEL Philippines - Eton Cyberpod Account: Metlife (auto and home insurance) Position: Customer Service Representative May 22,2018 - Feb 27,2019 • • • • Inbound and Outbound calling for insurance member inquiries and other concern Help member to update and make changes on there account Resolve biling and payment Provide help support key insurance and protection. I. VXI Global Solutions, Incorporated- Munoz Quezon City Account: Comcast Position: Customer Service Representative January 04, 2015 – August 30, 2017 (7 months) • Provide customer service support to the customer, assisting customer to troubleshoot Comcast product and assisting customer in their Comcast problem. Help customer to review their bill and accepting billing payment. II. Concentrix Philippines – Cyber west (Contact Centre) Account: SPRINT Position: Customer Service Representative February 04, 2015 – September 30, 2016 (1 year and 7 months) • Customer retention working with high risk customers by performing all aspects of customer service, including answering busy phone system, advising customers of special promotions, and providing detailed information for various products. • Resolved billing questions and disputes and provided technical support for all Sprint supported cell phones and wireless devices. • Maintained a 100% positive feedback from customer surveys. III. MOS FOOD SINGAPORE PVT LTD. (Food and Beverages) Position: Restaurant Manager 01 April 2010 – 31 March 2012 (2 years) • Managing the day-to-day operations of the restaurant. • Accountable for handling daily Petty Cash Voucher and Petty Cash Fund • Preparing the reports pertaining to product orders, inventory and staff salary • Set Staff work schedules and monitor staff performance • Recruiting, interviewing and staff training • Resolve customer complaints and ensure health and safety regulations are followed • Sales monitoring, equipment maintenance, store cleanliness. • Conduct customer service training and new product training IV. SYKES ASIA (Contact Centre) Account: Quest Position: System Support Engineer September 2007 – February 2008 (5 months) • Provides telephone support, Online DSL Connection, Wireless and Email Set UP Configuration • Respond promptly to customer problems and questions that come in through email and telephone • Support for internet re-installation, telephone problem, cable connection, router, switches and network configuration. V. ADVANCED CONTACT SOLUTION (Contact Centre) Account: Verizon Position: Technical Support Representative II February 2006 - May 2007 (1 year and 3 months) • Assist customer on DSL (Internet) connection problem via telephone • Diagnose, troubleshoot, and resolve software application VI. GEORGE MCDONALD’S PHILIPPINES (Food and Beverages) Position: Staff October 1996 – May 1998 (1 year and 9 months) • Responsible for food preparation and maintenance of cleanliness of dining area. • Handling food sales cashiering and order taking TRAININGS AND CERTIFICATES QSC Training Class Presented 5 March 1997 McDonald's 011 - SM City Verizon Online Technical Support Training 27 February to 25 March 2006 ACS Manila, Philippines QWEST/ MSN DSL Technician Granted 6 October 2007 Sykes Makati, Philippines SINGAPORE WORKFORCE SKILLS Awarded 9 December 2010 MOS FOODS SINGAPORE PTE. LTD PERSONAL DATA Nationality Citizenship Birthday Gender Status : : : : : Filipino Filipino 21 October 1978 Male Single CHARACTER REFERENCE* *Character references will be provided upon request.