Arvin Carl C. Humarang

 Job Objective: To obtain a position that will enable me to use my strong organizational skills, educational background, work experiences and ability to work well with people. Work Experiences: Dec 2015 – March 2017 WInt and Kidd Outsourcing Professionals HR / Shift Manager Human Resources Maintains the work structure by updating job requirements and job descriptions for all positions. Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes. Addresses disciplinary and/or performance problems according to company policy Build relationships with other companies that can provide further services (food,HMO,Office Supplies and Equipments, transport etc) Timekeeping Monitoring salary structure and benefits at all times Training and Development Prepares employees for assignments by establishing and conducting orientation and training programs. Analyses and formulates processes that addresses performance gap and process improvement Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers Developing and ensuring the proper creation of training materials Manage training budget Maintain a keen understanding of training trends, developments and best practices Operations In charge of Business Development Creates and facilitate business proposals to clients. Oversee Software Development Team, Software Testing Team, Back Office, Marketing, Customer Service and HRIS Performs quality control and monitor production KPI’s Contribute towards the achievement of company’s strategic and operational objectives Chalking out or improve operational systems, processes and best practices that guarantee organizational well-being Purchase materials, plan inventory and ensure warehouse efficiency Examine financial data/statements and use them to improve profitability Managing Client Acquisition and spearheading the account on the Initial Phase up to going Live. Facilities Plan and coordinate all installations (telecommunications, heat, electricity etc.) and refurbishments Inspecting buildings’ structures to determine the need for repairs or renovations Managing the upkeep of equipment and supplies to meet health and safety standards Supervise all staff facilities staff (custodians, technicians, groundskeepers etc.) and external contractors Perform analysis and forecasting Project Management HRIS Directly communicate with clients in getting their system requirements Documentation of requirements Coordinates with Senior and Junior developers In charge of software testing phase Provide costing to clients April 2013 – Dec2015 Home based Marketing Coordinator (VA) / Project Manager Create a lead pool through researching of companies and identifying business owners, executives / senior managers and decisions makers Update CRM system Enhance script to suit industries targeted Warm calling to cold leads from our CRM system Appointment setting and coordination with the sales manager Verify contact info and continuously updating client details on CRM system Accurately qualifying leads Manage sales pipeline with accurate forecasting and reporting Initially contacting companies in Australia with targeted industries and locations. Transcription of voice recordings (minutes of meeting) sent by Territory Managers Generation of reports with analysis. Lead the planning and implementation of project Facilitate the definition of project scope, goals and deliverables Define project tasks and resource requirements Develop full scale project plans Assemble and coordinate project staff Manage project resource allocation Plan and schedule project timelines Provide direction and support to project team Quality assurance Constantly monitor and report on progress of the project to all stakeholders Present reports defining project progress, problems and solutions Implement and manage project changes and interventions to achieve project outputs Project evaluations and assessment of results Feb 2011 – April 2013 IBM Lead Voice and Accent Trainer Monitoring and Coaching CSA’s in Communication skills Developing and ensuring the proper creation of training materials. Facilitates Refresher courses and up training classes. Implements English only policy in the production area October 2008 – Dec 2010 Transcom Asia Process Trainer / ESL Trainer / Team Leader Provides statistical and performance feedback and coaching on a regular basis to each team member. Develop action plans to increase performance and productivity of under-performing individuals Motivating and coaching internal sales people on how to achieve business sales targets Supporting team managers to increase sales through training on sales techniques Giving feedback on call structure and closing skills through remote listening and side by side coaching Planning Training ( under TQM supervision). Developing and ensuring the proper creation of product training materials. Ensuring Update and accuracy of product training materials. February 2005 – October 2008 Sitel Customer Care Phil. Inc Customer Service Representative ( Financial Account) / Technical Support Representative Respond to inbound service request via telephone and email inquiries routed to community support. Respond to inbound service request from customers needing technical assistance. Highlights: Operations Management Training Analysis Process Improvement Software Testing Business Analyst Leadership Skills Email Management Appointment/Event Scheduling Calendar Management Proficient in Microsoft Office Business Development Client and Vendor Relations Results Oriented Business Writing Training and Seminars Attended Six Sigma Yellow Belt ( Trained ) Advanced Microsoft Excel Training Operations Management Basic Coaching Effectiveness 101 Instructional Design Module ( Effective Presentation 1 ) LEAP Training Introduction to Software Testing New Labor Policies Under the Duterte Administration HR 101 and 201 Introduction to Software Testing Digital Marketting Personal Information: Date of Birth: July 30, 1981 Place of Birth: Quezon City Citizenship: Filipino Gender: Male Status: Married School : Polytechnic University of the Philippines Course: Bachelor of Physical Education REFERENCES Furnished upon request.