Arvie Jillienne Nacion

Arvie Jillienne M. Nacion Blk 2 Lot 38 Ph 2 Celina Homes Camarin, Caloocan- Goals: To enhance my communication skills and my ability to listen carefully and skillfully To improve my way of dealing with different kinds of people, being flexible to deal with different kinds of people’s communication skills and personality. To sharpen my knowledge on how to deal with people’s concern, making and creating solution to every problem. Educational Attainment: Bachelor of Arts – English National College of Business and Arts, Fairview, Quezon City,- High School, Sacred Heart Academy of Novaliches,- Elementary, Mystical Rose School of Caloocan,- Training/Seminar: Customer Service Excellence Workshop, the Cravings Group Seven Suites Hotel Observatory – March 9, 2018 Integrated Japanese Modules 1 – 4, Department of Linguistics University of the Philippines – June 10, 2016 – Present Basic Frontline Service Seminar, Human Resource Management Department HRMD Training Room – September 23, 2016 How to Write a Book, Sha Nacino Meralco Mini-Theater – June 6, 2015 Leadership Training Program, Office of Student Affairs National College of Business and Arts – Fairview, July 19, 2013 Special Skills: Proficient in Microsoft Office (Word, Powerpoint, Excel) With some skills in drawing With basic/conversational knowledge in Japanese language Flexible to customize approach to meet all types of customer’s communication styles and personalities Merits/Awards: Japanese Language Proficiency Test N5 Level Passer, December 2016 Salutatorian, Preparatory, Mystical Rose School of Caloocan, Inc. 3rd Honor, Grade3, Mystical Rose School of Caloocan, Inc. 5th Honor, Grade5, Mystical Rose School of Caloocan, Inc. With honors, Grade6, Mystical Rose School of Caloocan, Inc. Affiliation: Member, Center for Research, Evaluation and Development – Students’ Circle of Researchers,- National College of Business and Arts – Fairview, Quezon City Member, AB Scholastic Society (ABSS),- National College of Business and Arts – Fairview, Quezon City Member, Junior Institute of Accountants (JPIA), 2010 National College of Business and Arts – Fairview, Quezon City Work Experience: Sales Assistant, Cravings – Asian School of Hospitality Arts, October 19, 2017 – 2020 Liquor Permit Processor, Liquor Licensing and Regulatory Board, Quezon City Government Hall, August 2016 Encoder, Liquor Licensing and Regulatory Board, Quezon City Government Hall, January 2016 – July 2016 Customer Service Representative, Teletech Novaliches – Barnes and Noble Bookstore, US account, June 17, 2015 – August 15, 2015 Duties and Responsibilities in Every Previous Jobs: Cravings – Sales Assistant Attends to every inquiries via walk-ins, phone calls, e-mails, facebook messages Creates content to be posted on the official website and Facebook page of the school Attends to every school fairs to promote the product Reports the sales to the management and dean Making follow-up calls to those who inquired before Doing outbound calls to the potential customers/enrollees LLRB – Liquor Permit Processor and Encoder Provides every information needed to those who want to apply a liquor permit Checks every requirements and information of those who apply for a liquor permit Encodes them all in the system Teletech – Customer Service Representative Addresses the concerns of the customers via phone Giving the customer walk-through when they experience problems with their account and orders Personal Information: Nickname Abby BirthdayFebruary 2, 1994 ReligionRoman Catholic InterestAsian Music, Internet Surfing, Japanese animation Character References: Ms. Meidi LandinginSales and Marketing Manager V-Kool Philippines- Mr. Rob GuintoMarketing Manager- Ms. Angelina U. BlancoSchool Dean Asian School of Hospitality Arts- I declare that the information above is true and correct to the best of my knowledge and belief. Arvie Jillienne M. Nacion