Arvey Tugade Flores

ARVEY T. FLORES --Pangasinan, Philippines PROFESSIONAL PROFILE ___________________ A high-performing Customer Service Assistant / Administrative Support / Human Resources Assistant who achieved years of professional service in a professional setting. Committed to my responsibilities through hard work, perseverance, discipline, and dedication. Specializes in customer service, phone etiquette, administrative tasks, social media communication, and HRrelated jobs. WORK EXPERIENCES HUMAN RESOURCES – VIRTUAL ASSISTANT Exercise For Injuries Kelowna, British Columbia, Canada August 2023 – Present • Responsible for timekeeping tasks such as checking of daily time record, leave reports, creation of VA’s schedule and overall time management performance of VA’s. • Responsible to assist during hiring and training new employees. • Responsible for email management such as filtering and labeling each received emails. • Responsible to verify and checked every screenshot of VA’s during work provided by the time tracker. • Responsible for data entry of the records of the VA’s such as personal information, performance management, leave reports, time-off requests and other related file tracker for VA’s. • Provide assistance to HR -VA’s such as employee engagement, exit management, onboarding process and HR work related provided by the Chief Operating Officer and HR Manager. ADMINISTRATIVE ASSISTANT / PURCHASING ASSISTANT PrimeWater Infrastructure Corporation Balungao, Pangasinan, Phlippines February 2022 – February 2023 • Responsible for recruitment processes. • Responsible to hire and train new employees. • Responsible for record maintenance of Daily Time Records and HR/Admin reports. • Responsible for preparation of check request and report of replenishment for Petty Cash Fund and Revolving Fund. • Responsible for customer service assisting such as customers inquiries about new water connection, water complaints and other related concerns. • • Responsible for inventory checks, making cost-effective purchases, and maintaining stock availability. Responsible for social media communication and management such as Facebook. • Provide support for booking the new application for the water supply connection. CUSTOMER SERVICE ASSISTANT / TEAM LEADER March 2019 – February 2022 Better G Star Services / Peso Resources Development Corporation (assigned at Forest Lake Development, Inc.)111B K9TH ST. East Kamias, Quezon City, Philippines • • • • • • • • • • • Processing, scheduling, and booking of applications of customers Communicating with customers through various channels (via email, social media, and phone calls). Acknowledging and resolving customers’ complaints. Keeping customers’ confidential records, comments, and complaints. Preparing and submitting monthly reports to Supervisor and Manager. Responding promptly to customer inquiries. Recording and preparing billing vouch for the contractors. Leading and supervising my subordinates. Checking, safekeeping, and submitting daily time records (DTR). Collection support and verifying the statement of account of customers. Administrative support to colleague. CORE SKILLS • • Customer Service Inventory Management •• • Team Player Support Administrative HR Associate • • • • • • Data Safekeeping Phone Etiquette Time management MS Office Purchasing Data Entry • • • • Social Media Management Management Skills Ability to Multitask Computer Literacy EDUCATION Bachelor’s Degree in Business Administration major in Financial Management Urdaneta City University Urdaneta City, Pangasinan, Philippines 2428 2014 - 2018 AWARDS, HONOURS & CERTIFICATES BEST IN FINANCIAL MANAGEMENT RESEARCH 2018