Arvee Bagasan

ARVEE ALFARO BAGASAN Contact Information Address Available upon request • Mobile Home Email Available upon request Available upon request Available upon request • • Education College FEU – East Asia College BS Computer Engineering 2003 – 2007 High School General De Jesus College 1999 – 2003 Key Skills Network • • • • Installation and configuration of Cisco, Juniper, HP, Dell, Netgear and Ubiquiti switches, routers and wireless access points Hands-on experience on routing and switching technologies such as static routing, RIPv1/v2, EIGRP, OSPF, BGP, HSRP, PBR, IP, VLANS, VTP, STP, RSTP, and DHCP Knowledge on the following network security technologies: Access Control, Application Control, URL Filtering, NAT, Packet Inspection, IPS/IDS, VPN, SSL, Sandboxing, Anti-Virus, Anti-Spam, Captive Portal, Traffic shaping, WAN Load Link Balance, and Port forwarding Solarwinds Administration Windows Server • • • Installation, configuration and management of Windows Server 2012, 2012 R2 and 2016 Knowledge on Hyper-V, VMWare and Acropolis hypervisor (Nutanix) Can perform server backup using Storagecraft backup applications SAN Storage • • • Certifications Installation, configuration and backup of HP Nimble SAN Storage Data migration Clustering of multiple SAN storages • • • Cisco Certified Network Associate - Routing and Switching (Cisco ID: CSCO-) Cisco Certified Network Associate - Collaboration ((Cisco ID: CSCO-) Juniper Networks Certified Associate, JNCIA-Junos (Cert. No: JPR-) Juniper Networks Certified Associate, JNCIA-Cloud (Cert. No: JPR-) Certified Ethical Hacker | ECCouncil (Cert. No ECC-) Nimble Storage Introduction and Administration NTS2001-I Professional Work Experience IT Operations Monitoring Engineer | Alorica Global Business Solutions (Jan 2018-Nov 2019) • • • • • • • • Monitors network and server using Solarwinds to ensure 24x7 operation and minimal service impact Proactively detects & immediately responds to event or alert that might impact customer/user or the company Troubleshoots LAN/WAN infrastructure Validates alert, perform first level troubleshooting and escalate to appropriate support team/engineer for further investigation. Opens and escalates trouble ticket with carriers including hardware vendors to resolve service impacting issues Performs proactive analysis of infrastructure capacity and performance Performs regular system maintenance, backup, hardware and software upgrade Performs maintenance on Solarwinds application Solutions Design Engineer | DTSI Group (Jun 2016-Dec 2017) 12F Zuellig Building Paseo de Roxas cor. Makati Avenue, Makati City 1225 Philippines • • • • • • • • Defines major technical solutions involving product and/or deployment and/or support services for customers of DTSI or prospects influencing their view of acceptable investment level Seeks out and analyses customer requirements to determine strategies, architectures and develop proposals including solution pricing Writes and shapes technical proposal to be acceptable to the customer and may propose solution/service trade-offs. Present solutions to customers and prospects of the company Responsible in conceptualizing and proposing an end to end base on our solution/product portfolio Proactively research for the market trends and offerings in the industry Act as main consultant and SPOC for every major project assignment Partner management NOC Engineer | DTSI Group (Anthem Solutions) 8th Floor, One World Square Building, McKinley Hill, Fort Bonifacio, Taguig City • • • • • • • • Maintains mission critical telephony, network, servers, and application infrastructure running on 24/6 and drive maximum uptime for DTSI’s client’s infrastructure Proactive monitoring of active tickets and provide regular updates Strict adherence to service level agreement on ticket resolution Single point of contact for affiliates and clients ensuring best level of service with quality and availability maintained Provides 2nd level of support and co-work with Japan, Malaysia, India and US affiliates Coordinate with internal and external resources to quickly resolve issues Handles Infrastructure and Security related tasks (Firewall, Anti-virus, and Windows Server Updates Services) Provides basic network troubleshooting (WAN and LAN connectivity, routers and switches) • • • • • Installation and configuration of Cisco IPT (phone registration, Extension Mobility, Jabber and Call recording) Responsible for managing Exchange Server 2016 and Office365 Responsible for managing Cisco IP Telephony systems such as CUCM, IM, and Presence, Jabber, CUC, NICE Voice and screen recording, voice gateways and other Cisco unified communications end devices Provides service delivery report, analysis, interpretation and continual improvement plan regularly Creates and maintains technical documentation to ensure efficient planning and execution in service desk operation Pre-sales Engineer Level 2 | Synnex- Concentrix (Oct 2010 – Jun 2016) G/F E-Commerce Bldg. Eastwood City, Libis, Quezon City • Provide technical pre-sales support for opportunities involving network, servers, storages, virtualization technologies and, backup solutions. Supported products are listed below: ➢ Network – HP, Aruba, Ruckus, Dell, Netgear ➢ Servers and Storages –HP, Dell, Lenovo/IBM, Supermicro ➢ Hyper converged – HP, Dell ➢ Virtualization Platform – HP VMWare ➢ Backup Platform –Symantec ➢ OS - Microsoft • Respond to customer’s requests for proposals, develop designs, build and validate bills of materials Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions. Analyze and evaluate network capacity and performance with the objective of driving improvements to customer's network configuration Creates wireless network design to meet the requirements based on the client's building or office layout Work closely with the sales team/account managers on proposals and pitches for business Assist and help resolve escalations Provide coaching and professional development to the team members in order to enhance their product knowledge and technical sales skills • • • • • • Technical Support Engineer | Synnex- Concentrix (Jan 2008 – Oct 2010) G/F E-Commerce Bldg. Eastwood City, Libis, Quezon City • • • • • • Tier I level support for Netgear Home and Business products such as routers, switches, adapters and SAN/NAS storages Maintain professional customer service to clients Open and manage cases according to defined severities and case priorities Clear documentation of support issues and all steps performed in the Customer Relationship Management ticketing system Escalate customer issues through the proper channels Keep open communication on all issues until resolved or turned over to another resource Character References Available upon request