Aruna A

aruna a Mobile:- Email- Personal Profile An industrious, motivated and highly dynamic PROFESSIONAL with varied exposure in CUSTOMER SERVICE / RECRUITMENT / VIRTUAL OFFICE ASSISTANT with strong people and customer service skills, and a broad range of expertise in database management gained via challenging roles in various corporate settings A proactive, committed, customer-focussed communicator with a passion to deliver and the ability to ensure consistently high levels of quality output An innovative, multilingual and dependable professional with extensive organisational expertise, and proven ability to multitask, meet deadlines, surpass targets and deliver results without compromising on quality regardless of pressure PS : Looking for WORK FROM HOME assignments only CAREER AND ACHIEVEMENTS TO DATE ASSISTANT MANAGER – TALENT ACQUISITION Dec 2010 to July 2017 R P TELEBUY SKYSHOP PRIVATE LIMITED JOB profile Handle end to end recruitment process using job sites, internal / external references, professional network Responsible for effective and fast recruitment process both internally and externally Responsible for providing current recruitment knowledge and trends within the market overall Active use of recruitment tools Work closely with assigned business’ HRM’s to deliver recruitment needs Suggest proper medias for approaching the right calibre candidates Follow up and coordinate with recruitment channels Report weekly and when required to recruitment & staffing regional management for progress update and further instructions Excellent exposure to mass recruitment of entry level candidates / tele-callers / management trainees Handled recruitment for various departments like logistics / accounts / administration / HR / BPO operations / Customer Care / Web – chat team Successfully placed candidates at the various showrooms across pan-India. Closed majority of the showroom recruitments over phone by coordinating with the showroom staff ADDITIONAL INFORMATION Associated with a Ohio based Law Firm as Office Assistant since Dec, 2008 till date (Part Time) Associated with CV Consultants for a period of 8 months as CV Writer responsibilities – virtual Office assistant (Law firm) Associated with the Ohio based Law Firm as a part-time office assistant since December 2008. Assigned with File Creation, entering client details, managing document templates Framing relevant legal letters using available templates Assigning numbers for the new files for easy tracking Updating relevant information in to the main server for easy access to other firm members Dropping follow up mails to retrieve required information Coordination with the team members regarding status of the files Handling data entry, data management, additional tasks as and when assigned Trained extensively is law firm software, legal documents, client information management system Opening new files, entering / updating customer’s personal details Entering Statute of Limitation Dates Assigning Attorneys, Paralegals for the Ohio & Michigan cases Handling Lemon Law & Debt Law case files / opening the files under relevant categories in the legal software CAREER AND ACHIEVEMENTS – continued recruitment consultant March 2006 to June 2008 Exclusive Search Recruitment Consultants, Chennai JOB profile Sourcing and screening of profiles for end to end client needs, short listing of profiles based on skill set provided, co-ordinate interview. Ultimately core end to end recruitment Respond to recruitment requests coming in by assessing job definitions and advising customers on the best methods of attracting candidates Ensure relevant authorization is provided for all open positions before progressing Coordination with corporate HR Short listing resumes from the job portal Report generation, flexible timings, client co-ordination Responsible for candidate relationship management Maintaining database, invoicing, follow up on payments Regular follow up with selected candidates till they join the client Utilize internal database to identify potential candidates and ensure their qualifications meet open positions and determine candidates’ suitability by evaluating placement feasibility Achievements Entrusted with management of several accounts Successfully managed various requirements with great ease Successfully placed talented candidates at the top management level Placed candidates and handled requirements up till the Vice President level Entrusted with solution development to meet client needs and expectations Developed & implemented many successful operational/business strategies Entrusted with analysing quarterly client satisfaction reviews & acting accordingly Consistently ensured successful placements within deadline Managing and maintaining high performance standards Successfully liaised with the HR co-ordinators to get requirements Helped in getting new clients while retaining long-standing clients Devised and implemented key business strategies to improve successful placement of candidates Successfully managed and coordinated the day-to-day operations SENIOR CUSTOMER SERVICE ASSOCIATE July 2003 to Jan 2006 ICICI Onesource [Firstsource], Bangalore Achievements Consistently achieved all targets on KRA’s Successfully handled customer service calls for UK based clients Achieved very good CSAT[Customer Satisfaction] scores Commended for being a consistent performer Updating customers with the latest offers and discounts on products Consistently achieved monthly targets and 100% quality scores from the client month on month Personal secretary Nov 2001 to Nov 2002 Xeonics Integrated System, Bangalore Achievements Efficiently handled day to day administration and secretarial functions Tasks involved taking dictations, framing letters, attending business calls, co-ordinating with client Continued... QUALIFICATIONS and Personal Details D.O.B: 03 February 1981 Marital Status: Married with a son (10yrs) & daughter (5yrs) Nationality: Indian Interests: Browsing, Reading novels [Sidney Sheldon] Languages: Expert - English, Hindi, Tamil, Kannada / Beginner – Telugu & Malayalam Diploma in Counselling 2017 The Blackford Centre for Counselling Masters in Human Resources Management 2003 - 2005 Annamalai University Post Graduate Diploma In Business Administration 2002 - 2003 Pondicherry University Bachelor of Science 1998 - 2001 Christ College, Bangalore University Diploma in Personal Secretary 2001 Career College SKILLS Excellent customer service, people and communication skills Strong interpersonal, administration and multitasking skills Natural flair and ability to work on own initiative or as part of team Excellent listening skills with a strong attention to details Strong planning and organisation skills Excellent data management skills Ability to work remotely and ensure assigned tasks are completed before the assigned times Expertise at telephonic recruitment key competencies Ability to engage at all levels and help motivate teams to deliver Highly experienced in the provision of quality customer services Highly organised, efficient, pragmatic and reliable Adept self-starter, can prioritize workload without supervision Calm and assured in busy and pressurised situations Highly diligent with the confidence and ability to take on challenging roles                   references Available upon request