Arun Ramaswamy

ARUN RAMASWAMY -- Manager – Service Center IT Infrastructure Management || Server Administration Location Preference – Bangalore Key Impact Areas Executive Profile Creative & results-driven professional offering nearly 13 years of rich experience in IT Infrastructure Management, Server Administration, Project Management and Vendor Management Specialization in end-to-end IT Infrastructure; led business operations through planning and analyzed delivery issues in a timely fashion for IT infrastructure and application engagements Comprehensive knowledge of Windows 7, Windows 8, Windows 2008 Server and Windows Server 2012 R2 Expertise in setting out quality standards for various operational areas, implementing quality systems & procedures to facilitate high-quality experience Delivered a high-quality customer experience, elevated customer satisfaction while adhering to the SLAs & work processes Extensive virtualization experience on Hyper-V & VMware Technologies Experience in managing complete project management activities, ensuring timely deliveries as per defined quality standards; implemented project plans, risk assessments and contingency plans Led implementation of implemented Information Security Solutions and ISO Highly skilled in managing Active Directory Services, Active Directory Group Policy Objects (GPO), Group Policy Management Console (GPMC), DHCP, WINS and DNS Visited onsite (US) to manage multiple project related activities Proven record of establishing cordial relationships with stakeholders, technical teams & vendors for successfully executing concurrent projects Education & Credentials IT Infrastructure Management Project Execution & Implementation Client/ Stakeholder Engagement Server Administration Product Design Lifecycle Disaster Recovery Planning Vendor Management/ Procurement BCP/ DR Planning Team Management & Training Soft Skills Analytical B.E in Computer Science from C.M.R.I.T in 2006 Diploma in Computer Science from V.J.P Polytechnic in 2003 Communicator Collaborator Certifications Microsoft Certified Professional (MCP) VMware Certified Professional on vSphere 5 ITIL Foundation V3 Server Virtualization with Windows Server Hyper-V & System Center Specialist Career Timeline E2S Technologies Pvt. Ltd. as System Administrator Jun’06 – Oct’07 Sunvitec Communications as Technical Support Engineer Nov’07 – Feb’10 Tyco Fire & Security as Senior IT Engineer Feb’10 – Jul’10 Microland Limited as Technical Support Engineer Aug’10 – Jun’13 Jun’13 – Present CHR Solutions as Manager – Service Center Organizational Experience Since Jun’13: CHR Solutions as Manager – Service Center Role: Understanding of software development and IT product design lifecycle Spearheading successful delivery of leading edge solutions for meeting complex business requirements Establishing & maintaining strong relationships with IT staff, customers, vendors & third-party contractors Gathering project needs and provisioning various production & test lab environments in liaison with QA & DEV Managers Re-negotiating competitive bids & strategically sizing capacity to decrease annual internet & MPLS spend value Facilitating implementation of new technologies to strengthen IT infrastructure Administering procurement of IT hardware & software Supervising IT Infrastructure & Operations across the organization with a team of 21 Technical Staffs Defining service standards and guidelines, governance structure that serve as benchmark for excellent service delivery Leading complete portfolio of projects including budgeting, planning, vendor selection and execution Spearheading resource planning, IT assets maintenance, IT budget forecasting, drafting of RFP templates and purchase orders for procurement Front-leading service operations including KPIs, SLA Management, Volumes Management, Headcount & Forecasting Driving monthly service reviews & evolution forums with client & leadership, integration with project counterparts including proactive problem management, daily change calls, incident management Establishing standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLAs Engaging & coordinating with vendors for critical issues, escalations & governance calls Articulating policies such as backup restoration, disaster recovery plans, SOP documents, information security guidelines as per ISO and reviewing with ITIL framework Building strategic plan and formulating dashboard for weekly review for IT stakeholders and management Dealing with high technical complexity involving fairly new platforms and multiple vendor products Mentoring & monitoring the performance of team members to ensure efficiency in process Experience in Roster creation for a 24/7 schedule Conducted annual performance review for employees. Empowered team members to make decisions, Improved Retention Rates, Identified and Fostered Leadership in others. Performed daily ticket analysis to determine common issues and addressed recurring issues Highlights: Front-led complete administration of Hyper-V and VMware Servers Steered efforts in managing several Active Directory Lab Domains for software product development Pivotal in devising process documents for VM lifecycle management Utilized IASO and Veeam back-up technology which was a cloud-based back-up solution provider Worked extensively on Windows Azure VM Lifecycle Management Previous Experience Aug’10 – Jun’13: Tyco Fire & Security as Senior IT Engineer Feb’10 – Jul’10: Microland Limited as Technical Support Engineer Nov’07 – Feb’10: E2S Technologies Pvt. Ltd. as System Administrator Jun’06 – Oct’07: Sunvitec Communications as Technical Support Engineer Technical Skills Client Operating Systems Microsoft Servers Software Hardware Virtualization Windows 7, Windows 8 and Windows 10 2003, Windows 2008, Windows 2012 R2 and Win 2016 MS CRM 2015, SharePoint Server 2013, SQL 2012, MS Office 2013 and Webroot Intel, HP Proliant DL380, HP ML570, IBM x86 Servers, Dell PowerEdge M805 and Others Microsoft Hyper-V, VMware and Windows Azure Personal Details Date of Birth: Languages Known: Address: Passport No.: Visa Status: 07th February 1983 English, Hindi, Tamil, Telugu, Kannada and Malayalam ACR Lifestyle, #305, 3rd Floor, Next to SBI Bank, Kudlu Main Road, Bangalore – 560068 N- (valid till Aug’25) B1/B2 (valid till Apr’25)