ARUN NAIR
AHMEDABAD
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PROFESSIONAL SUMMARY
Seasoned in Service Delivery and managing Large scale UK Enterprise
operations. Experienced UK enterprise operations manager with
expertise in service delivery, transition, business development, and
transformation management. Skilled in service optimization, project
management, and process improvement. Committed to delivering topnotch services for customers and stakeholders by optimizing
resources and driving efficiency. Adept at team management and
fostering initiative through training. As a Project and Program
Coordinator, responsible for planning, organizing, and overseeing
projects to ensure timely and within-budget completion. Enthusiastic
about technological advancements.
SKILLS
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EXPERIENCE
_VOIS - Assistant Manager
AHMEDABAD
02/2016 - Current
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Good understanding of service delivery proficient in planning and
executing service transition activities, ensuring seamless integration
of new services into operational environments. Experienced in
change management, risk assessment, and stakeholder
communication during service transitions
Follows processes to deliver tasks to support the delivery of financial
governance of the internal customer portfolio including charging
and budgeting of respective services (ensuring consistency of the
final recharge values signed with the customer)
Stakeholder Management: Demonstrated proficiency in identifying,
analyzing, and engaging stakeholders to ensure alignment with
project goals. Proven ability to communicate effectively and build
positive relationships with diverse stakeholders, both internal and
external
Project and Program Coordinator: Develop and maintain
comprehensive project plans, including timelines, milestones, and
resource allocations. Oversee the coordination and integration of
multiple related projects within a program
Managed the onboarding process, ensuring a consistent and
positive experience
Developed onboarding materials including handbooks and guides
enhancing new hire understanding of company policies and
procedures
Analyzed service metrics and generated reports to identify trends,
presenting recommendations for continuous improvement to senior
management
Designed and implemented data visualizations using Power BI,
enabling stakeholders to understand complex data patterns and
make informed decisions
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Power BI
Power Automate
Power Apps
SharePoint
M.S. Office
Stakeholder Management
Data analysis and interpretation
Statistical analysis and modeling
Dynamic Prioritization and MultiTasking
Coaching and Mentoring
Strong problem-solving and critical
thinking skills
Client Relationship Management People Management
Lean Six Sigma White Belt Certified
(Vodafone University
EDUCATION
Gujarat Board
H.S.C: Accounting
Gujarat University
B.com
Gujarat University
M.Sc. IT (Infrastructure Management
& Cloud Technology)
Programs in understanding,
deploying, and managing cloudbased solutions and services for AWS
and Azure.
LANGUAGES
English
Hindi
Malayalam
Gujarati
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Developed and maintained databases, ensuring data accuracy and
integrity, and created reports for senior management
Presented findings and recommendations to stakeholders and
senior management in a clear and concise manner
Collaborated with cross-functional teams to identify key
performance indicators (KPIs) and implemented tracking
mechanisms to monitor and improve business performance
Maintains the relationships with customers, Sales and Customer
Operations teams, outsourced providers, and partner organizations
to ensure the service standards to the customer
Responsible for existing process upgrades and change control also
playing key role in new process transition and implementation at
_VOIS
Actively work on escalations received from Client and provide
solutions at earliest
Playing vital role in UATs & FUTs at _VOIS
Handling escalation cases and provide assistance to the requester &
Stake holder
Functioned as Subject matter expert SME
Process Improvement & Adherence, Process Standardization and
TAT reduction
Mentor and develop the team. Coaching/ Counseling/ imparting
skills to reports/ Sharing knowledge & information/ Trainings for
team, conducting team developmental activities
Providing High Quality Business analytics support to Management
team
Softweb Solutions - Marketing Executive
AHMEDABAD, GUJARAT
04/2015 - 09/2015
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Create daily lead sources, Data Profiling.
Maximized outreach by implementing marketing strategies to grow
customer base.
Screen all leads for accreditation eligibility before contacting the
business.
Email Campaign and LinkedIn Promotion.
Doing market survey and identifying new markets to expand client
base.
Tracked performance on social media platforms using Google
Analytics and other tools to strategically optimize campaigns.
Ascendum KPS Pvt. Ltd - Process Associate
AHMEDABAD
06/2012 - 11/2013
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My Responsibilities at Ascendum KPS includes Mortgage Third Party
Orders(TPO),
Payoff Requests
Verification of Mortgage
Employment Verification
