Arun Kumar

ARUN KUMAR YADAV House No . 163,Opp. Dr. J.N Public School,Gali No. 3A, Raja Ka Bagh,Mainpuri (U.P) Contact: -; E-Mail:- Sales & Marketing PROFESSIONAL Seeking challenging assignments across the Industry PROFILE ➲ Technically competent MCP, RHCE trained professional offering comprehensive experience of 6+years in the areas of networking & system administration, Technical Support. Currently spearheading as Sales & Marketing with SRASKA Electro INDIA Pvt. Ltd ➲ Understanding of networking and security concepts pertaining to LAN, WAN, IT Communication, Networking Devices Administration and Maintenance. ➲ Experience in Systems Administration under multi-platform environment including installation, configuration, maintenance, disaster recovery, technical support and troubleshooting of system. ➲ Possess knowledge and expertise in good customer service orientation, maturity of judgment under pressure/ ability to diagnose level of customer need and to escalate problems without delay to appropriate levels for resolution. ➲ Excellent temperament to multi- task and coordinate various activities under high pressure & time constraints and troubleshoot any hardware, software and network related issues within least possible TAT. Core Competencies: System/ Network Administration ❧ Hardware & Software implementation & maintenance ❧Technical Troubleshooting ❧ Server Management ❧ LAN/WAN Installations ❧ Data maintenance, Backup & Recovery ❧ Team Management PROFESSSIONAL EXPERIENCE SRASKA ELECTRO INDIA PRIVATE LIMITED Feb 2017 - Mar 2021 Sales & Marketing Executive ➲ Provided managing assistance and support to end users. ➲ Conceptualizing & implementing strategies to enhance operational efficiency and ensure adherence to all the set parameters to enhance the efficiency of various aspects of the service delivery cycle. ➲ Collecting and collating data and generating periodic reports and carrying out value added analysis of reports to facilitate strategy planning. OMNI GLOBE INTERNATIONAL 2016 Feb 2014 - July Data Processing Engineer ➲ Provided technical assistance and support to end users. ➲ Conceptualizing & implementing strategies to enhance operational efficiency and ensure adherence to all the set parameters to enhance the efficiency of various aspects of the service delivery cycle. ➲ Collecting and collating data and generating periodic reports and carrying out value added analysis of reports to facilitate strategy planning. HUB DESIGNING PVT. LTD. 2014 Customer Care Executive – outbound Voice Process ➲ Maintained quality control, by constantly seeking new ways to improve customer service. ➲ Deals with Job Portal Products, Such as Resume Services, job Builder Aug 2013 – Jan HERO BPO SERVICES PVT.LTD 2013 Customer care executive – outbound Voice Process May 2012 – July ➲ Maintained quality control, by constantly seeking new ways to improve customer service. ➲ Sales the Tata Indicom Products. Such as Mobile Postpaid and Tata Photon Internet connection. ELCAMINOTECH MICRO ELECTRONIC PVT.LTD 2012 Back Office Executive ➲ Provided technical assistance and support to end users. Feb 2011 - MAR ➲ Successfully resolving customers’ problems by fixing hardware and software issues. ➲ Conceptualizing & implementing strategies to enhance operational efficiency and ensure adherence to all the set parameters to enhance the efficiency of various aspects of the service delivery cycle. ➲ Collecting and collating data and generating periodic reports and carrying out value added analysis of reports to facilitate strategy planning. AEGIS BPO SERVICES PVT.LTD Customer Service Agent- Non Voice Process Apr 2010- DEC 2010 ➲ Attended customer escalations regarding Hardware and Software related troubleshooting and also, involved finding root cause for all incidents. ➲ Maintained quality control, by constantly seeking new ways to improve customer service TECHNONET COMPUTERS PVT.LTD 2010 Hardware & Network Engineer May 2009-Jan ➲ Handled the troubleshooting, implementation and installation of servers, printers (local & network), software, desktops etc. ➲ Effectively monitored functioning of equipment/ peripherals and make necessary modifications to ensure system operates in conformance with specifications. ➲ Managed maintenance of systems, base band modems networking devices and Server Systems and provided error free services ➲ Managed User group’s accounts on servers, backup and recovery, network file system Management and implementation of security standards in the Networks and Access Controls ➲ Deployed software, patching, upgrading and maintenance of operating system and also upgraded and maintenance of server hardware components as per requirement. SHOKEENDA ELECTRO LTD Jan 2007-Mar 2009 Hardware & Network Engineer ➲ Handled the troubleshooting, implementation and installation of servers, printers (local & network), software, desktops etc. ➲ Effectively monitored functioning of equipment/ peripherals and make necessary modifications to ensure system operates in conformance with specifications. ➲ Managed maintenance of systems, base band modems networking devices and Server Systems and provided error free services ➲ Managed User group’s accounts on servers, backup and recovery, network file system Management and implementation of security standards in the Networks and Access Controls ➲ Deployed software, patching, upgrading and maintenance of operating system and also upgraded and maintenance of server hardware components as per requirement. EDUCATIONAL & PROFESSIONAL CREDENTIALS Completed B.C.A, 2013 National Institute Management Solution Completed 12th, 2007 U.P Board, Allahabad Completed 10th, 2005 U.P Board, Allahabad One year Diploma in Hardware & Networking, 2006 Shokeenda Hardware & Networking Institute, Manipuri, U.P A+, N+, 2006 SIHN MCP Training, 2006 SIHN RHCE Training, 2006 SIHN Date of Birth: 19th November 1989 Language Proficiency: English, Hindi Date:-__________________ (Arun Kumar Yadav)