ARUN KUMAR YADAV
House No . 163,Opp. Dr. J.N Public School,Gali No. 3A, Raja Ka Bagh,Mainpuri (U.P)
Contact: -; E-Mail:-
Sales & Marketing PROFESSIONAL
Seeking challenging assignments across the Industry
PROFILE
➲ Technically competent MCP, RHCE trained professional offering comprehensive experience of 6+years in the
areas of networking & system administration, Technical Support. Currently spearheading as Sales & Marketing
with SRASKA Electro INDIA Pvt. Ltd
➲ Understanding of networking and security concepts pertaining to LAN, WAN, IT Communication, Networking
Devices Administration and Maintenance.
➲ Experience in Systems Administration under multi-platform environment including installation,
configuration, maintenance, disaster recovery, technical support and troubleshooting of system.
➲ Possess knowledge and expertise in good customer service orientation, maturity of judgment under
pressure/ ability to diagnose level of customer need and to escalate problems without delay to appropriate
levels for resolution.
➲ Excellent temperament to multi- task and coordinate various activities under high pressure & time constraints and
troubleshoot any hardware, software and network related issues within least possible TAT.
Core Competencies:
System/ Network Administration ❧ Hardware & Software implementation & maintenance ❧Technical Troubleshooting
❧ Server Management ❧ LAN/WAN Installations ❧ Data maintenance, Backup & Recovery ❧ Team Management
PROFESSSIONAL EXPERIENCE
SRASKA ELECTRO INDIA PRIVATE LIMITED
Feb 2017 - Mar 2021
Sales & Marketing Executive
➲ Provided managing assistance and support to end users.
➲ Conceptualizing & implementing strategies to enhance operational efficiency and ensure adherence to all the set
parameters to enhance the efficiency of various aspects of the service delivery cycle.
➲ Collecting and collating data and generating periodic reports and carrying out value added analysis of reports to
facilitate strategy planning.
OMNI GLOBE INTERNATIONAL
2016
Feb 2014 - July
Data Processing Engineer
➲ Provided technical assistance and support to end users.
➲ Conceptualizing & implementing strategies to enhance operational efficiency and ensure adherence to all the set
parameters to enhance the efficiency of various aspects of the service delivery cycle.
➲ Collecting and collating data and generating periodic reports and carrying out value added analysis of reports to
facilitate strategy planning.
HUB DESIGNING PVT. LTD.
2014
Customer Care Executive – outbound Voice Process
➲ Maintained quality control, by constantly seeking new ways to improve customer service.
➲ Deals with Job Portal Products, Such as Resume Services, job Builder
Aug 2013 – Jan
HERO BPO SERVICES PVT.LTD
2013
Customer care executive – outbound Voice Process
May 2012 – July
➲ Maintained quality control, by constantly seeking new ways to improve customer service.
➲ Sales the Tata Indicom Products. Such as Mobile Postpaid and Tata Photon Internet connection.
ELCAMINOTECH MICRO ELECTRONIC PVT.LTD
2012
Back Office Executive
➲ Provided technical assistance and support to end users.
Feb 2011 - MAR
➲ Successfully resolving customers’ problems by fixing hardware and software issues.
➲ Conceptualizing & implementing strategies to enhance operational efficiency and ensure adherence to all the set
parameters to enhance the efficiency of various aspects of the service delivery cycle.
➲ Collecting and collating data and generating periodic reports and carrying out value added analysis of reports to
facilitate strategy planning.
AEGIS BPO SERVICES PVT.LTD
Customer Service Agent- Non Voice Process
Apr 2010- DEC 2010
➲ Attended customer escalations regarding Hardware and Software related troubleshooting and also, involved
finding root cause for all incidents.
➲ Maintained quality control, by constantly seeking new ways to improve customer service
TECHNONET COMPUTERS PVT.LTD
2010
Hardware & Network Engineer
May 2009-Jan
➲ Handled the troubleshooting, implementation and installation of servers, printers (local & network), software,
desktops etc.
➲ Effectively monitored functioning of equipment/ peripherals and make necessary modifications to ensure system
operates in conformance with specifications.
➲ Managed maintenance of systems, base band modems networking devices and Server Systems and provided error
free services
➲ Managed User group’s accounts on servers, backup and recovery, network file system Management and
implementation of security standards in the Networks and Access Controls
➲ Deployed software, patching, upgrading and maintenance of operating system and also upgraded and maintenance
of server hardware components as per requirement.
SHOKEENDA ELECTRO LTD
Jan 2007-Mar
2009
Hardware & Network Engineer
➲ Handled the troubleshooting, implementation and installation of servers, printers (local & network), software,
desktops etc.
➲ Effectively monitored functioning of equipment/ peripherals and make necessary modifications to ensure system
operates in conformance with specifications.
➲ Managed maintenance of systems, base band modems networking devices and Server Systems and provided error
free services
➲ Managed User group’s accounts on servers, backup and recovery, network file system Management and
implementation of security standards in the Networks and Access Controls
➲ Deployed software, patching, upgrading and maintenance of operating system and also upgraded and maintenance
of server hardware components as per requirement.
EDUCATIONAL & PROFESSIONAL CREDENTIALS
Completed B.C.A, 2013
National Institute Management Solution
Completed 12th, 2007
U.P Board, Allahabad
Completed 10th, 2005
U.P Board, Allahabad
One year Diploma in Hardware & Networking, 2006
Shokeenda Hardware & Networking Institute, Manipuri, U.P
A+, N+, 2006 SIHN
MCP Training, 2006 SIHN
RHCE Training, 2006 SIHN
Date of Birth: 19th November 1989
Language Proficiency: English, Hindi
Date:-__________________
(Arun Kumar Yadav)