Aruleba Anuoluwapo Temitope

ARULEBA ANUOLUWAPO TEMITOPE PROFESSIONAL SUMMARY Highly motivated and detail-oriented professional with over 5 years of combined experience in customer service and administrative support. With 2 years in customer service for the health insurance sector and 3 years of Administrative support, with excellent results providing support, I bring strong skills in client relations, clear communication, and proactive problem-solving. I thrive in remote work environments, excel at coordinating tasks independently, and am dedicated to delivering exceptional customer experiences that build trust and satisfaction. PROFESSIONAL SKILLS • Excellent in Customer Service Support & Customer Relationship Management. • Excellent in Secretary & Administrative Management, Front Desk, and Office Management. • Good at Presentation and Documentation, and Critical Thinking • Effective in Communication (Oral and Written) and Interpersonal Relations • Experience in Time Management, Teamwork, and Innovation. • Proficiency in Microsoft Word and PowerPoint Presentation • Data Entry. • Office Administration and Management. Technical Skills  Remote CRM Software Application  Zoho, Bria, Fresh chat, Qmetric  Microsoft Word and PowerPoint Presentation, Trello WORK EXPERIENCE Customer Service Representative RELIANCE HEALTH Lagos, Nigeria January 2023 – 2025  Provided exceptional customer service by addressing inquiries, resolving billing issues, and guiding clients through policy details.  Developed strong communication and interpersonal skills by managing client calls and emails in a high-volume environment.  Collaborated with cross-functional teams to troubleshoot problems, ensuring timely and effective resolution of customer issues.  Maintained detailed records of customer interactions and feedback to improve service processes and customer satisfaction.  Trained new staff on customer service procedures and company policies, contributing to consistent service delivery. Administrative Manager, Rockville Legal Practitioner, Lagos, Nigeria Sept, 2019 – January 2023  Managed front desk operations, including greeting clients, handling inquiries, and maintaining visitor logs.  Coordinated daily office activities, including scheduling appointments, maintaining calendars, and organizing meetings.  Administered document control procedures, ensuring all legal files and records were updated and accurately maintained.  Supported administrative teams with data entry, report preparation, and clerical tasks while upholding confidentiality and professionalism.  Streamlined office operations by implementing efficient filing and scheduling systems.  Supervising the hiring and onboarding process EDUCATION EKITI STATE UNIVERSITY, EKITI STATE UNIVERSITY Bachelor of Science (B.Sc) Sociology 2012 - 2018 ANGLICAN GIRLS' GRAMMAR SCHOOL. 2004 - 2010 Secondary School Education (SSCE) CERTIFICATIONS & ADDITIONAL TRAINING Customer Success Fundamental (Customer Success U) Certificate. 2025 National Youth Service Corps (NYSC) Certificate 2019 Spoken Languages English and Yoruba REFEREES: Available on request