Aruldoss Ganesan

Aruldoss Ganesan Email:- Phone: - SUMMARY OF EXPERIENCE: 20+ Years dedicated IT professional with expertise in IT Infrastructure Global operations, IT Infrastructure Project Management (E2E), Cloud Ops, EUC Operations, IT Audits, Vulnerability management. Experienced in Windows Technical support, AWS Cloud migration, IT Infra consolidations and migrations. Well-versed in Global Vendor Management, Team management, global client engagement and providing technical support to address the business challenges with Cloud technology. ACADEMIC QUALIFICATION: B.Sc., Mathematics (Regular) EMBA-Information Technology (Online) CERTIFICATIONS: ITIL®V3 Certified Professional Scrum Master I AWS Certified Solutions Architect-Associate PECB Certified ISO /IEC 27001 Lead Auditor Certified Commvault Professional EXIN Cloud Computing Foundation Microsoft Certified Professional PMP @PMCC - Certificate of Course Completion. SKILL SET: IT Global Operations, Wintel Technical Support, IT Project Management, Active Directory , GPO, SCCM, INTUNE, SLA Management, ITIL, AWS Cloud Ops, IT Audits, Risk Assessment, Legacy Infra Migrations, DC Exit, IT Infra Migrations, Designing and implementation, EUC Operations, Network LAN/WAN Management, Microsoft Patch Megamenu(SCCM, TANIUM, Manage Engine), Vulnerability Management(NESUS, Crowdstrike), Anti-Virus management (Windows Defender, MacAfee, Symantec) Infrastructure Monitoring ( Dynatrace, Net flow, SolarWinds) Data Protection(NetBackup, Cohesity, Commvault), Setup DR/BCP, Global Vendor Management, and Team performance Management. EMPLOYMENT HISTORY: Duration Employer Designation Nov 2024 – Till Date O2F Info solutions (Client INFOSYS) IT Consultant –Projects & IT Ops. JUL 2023 – June 2024 VERTAFORE Senior Manager IT SaaS Operations  SEP 2020 – JUL 2023 DXC Technology  Senior Manager IT - Projects MAR 2019 – SEP 2020 NITYO INFOTECH (Client Wipro) Senior Manager IT JUN 2018 – MAR 2019 FUTURENET TECHNOLOGY Service Delivery Lead JUN 2017 – MAY 2018 TORI GLOBAL  (Client DXC) Senior Manager IT MAY 2009 –OCT 2016 IHS Senior Manager IT JAN 2008 – APR 2009 ADARSH SOLUTIONS (Client IHS) Senior System Administrator JAN 2004 – JAN 2008 FUTURENET TECHNOLOGY Senior System Administrator JUL 2001 – MAY 2004  HAYSTACK SOFTWARE Hardware and Network Engineer JUL 1997 – NOV 2000 PINNACLE DATA   System Hardware and Network Engineer  KEY ACHIEVEMENTS Managed 7000+ Servers Infra. Hosted in two US remote locations and infra including Windows, Linux, VMWare, Network, Citrix, Storage and Data Protection. RIMS model used to support globally 24/7 IT Operations. Supported for Global Infrastructure IT Operations for APAC, EMEA, and AMER regions. IT Infrastructure Engineering operations support for multiple locations and managed incidents, problems, Requests, change management on a day-to-day basis as per defined SLAs. Ensures root cause analysis and submit RCA for all P1, P2 Incidents. Managed 24/7 IT Operations including Monitoring the IT environment to ensure the optimum performance and high availability of Service for Internal and External customers  Managing IT Infra upgrades and migrations. Managed 20000+ endpoints operations, migrations across globally including HW upgraded, OS upgrades, Application upgrades, Patching, AV Support, Enabled ATP through SCCM, Third party application version control and security patch upgrades through IVANTI, and supported EUC Operations. Data Protection, DR and BCP Planned and implemented using Commvault. Implemented new Hardware media agents, configured storage E-series in core DC locations. Deploy Disk-based backup solution and removed Tape solution in Core Data Centre and in remote offices. DR and BCP planned and implemented on Cloud and on-prem. Commvault – Evaluated storage capacity, License, Commserver, added PCI-SSD for Index Cache. Media agent sizing for implementation. Enabled key features (Data De-duplication, Intellisnap and Network throttling) Successfully managed IT infrastructure projects, AWS Cloud projects, delivering on-time, within budget, timely communication on project progress to stakeholders. Conduct risk assessments of existing infrastructure and provide risk details, remediation plans. Experience in IT Infrastructure move from on- premises to Cloud by reviewing existing CMDB, Resource utilization in peak time , review Legacy Applications , Database before start the POC IT Infrastructure managed by monitoring using tools NAGIOS, ZABBIX, CHKMK, Cloud Health, Cloud Check and Cloud ability. Managing apps monitoring Using Manage Engine, Cloud-App Dynamic. I have also used Solar Winds, Dynatrace for monitoring IT infrastructure. Managed IT infrastructure projects including Hardware upgrades, OS migrations, Enable Data protection, ACL, File Server migrations, Application and Database Migrations and P2V / V2V migrations. Installing and configuring Windows server 2012/2016/2019/2022, VMWare, Hyper-V, Domain Controller, DNS, and DHCP. Manage Operating system patching using Microsoft SCCM for endpoints, Servers. Manage third party application security update/version upgrade through IVANTI. Participate in IT Audits and remediation action taking based on Audit reports(Vulnerability reported) (QUALYS, PSN, SECURE EYE, Crowdstrike) Managed Lift and Shift model for dedicated server, and database migrations for Global clients IHS, The Highland Council –UK & Deutsche Bank (includes Data Centre exits, Tech refreshes). Managing and publishing applications over INTUNE for Android, IOS devices, Desktops and Laptops. Whitelisting applications, Creating Profiles, Policy and adding new devices. Monitoring INTUNE environment, remediation action against non-compliance devices. Configuring AUTOPILOT process and configuration. Responsible for Account level growth initiatives, Process improvements, Project Financials, Quality Plans, project documents and reviews, planning, Monitoring and reporting KPIs and SLAs, project communication, change control, People Management and overall delivery of projects. Supporting performance management, talent development, succession planning, coaching, and engagement of the team members. Manage, lead and mentor team members. Set measurable goals and deadlines for team members. KEY RESPONSIBILITIES HANDLED IT Infrastructure Global Operations:  Managed Global IT operations in on-site and AWS cloud-based infrastructure to run smooth operations and ensure the Network, Infrastructure, and application services are available for the customers. IT Infrastructure Project management: Handled DC exit projects, IT Infrastructure projects including Migrate/upgrade/L&S, Application, and Database migrations for DEV/UAT/CON-UAT/PROD environment till DECOM. Technical Support: Supported technical Ops team to ensure they provide timely assistance and resolve issues effectively for all INC/Tasks. Participated in all P1 and P2 incidents to support the team and provide guidance. System Maintenance and Upgrades: Ran the IT systems maintenance schedule to ensure they are patched, upgrading hardware and software, integrating with new technology, and ensuring all systems are secured against potential threats. Hardware and Infrastructure Management: Managed the procurement, maintenance (AMC), and lifecycle of hardware resources including Servers, Storage, Network devices, and EUC Devices. Global Vendor Management: Negotiated and managed the contracts with service providers and vendors to ensure cost-effective and reliable IT services. Managed all licensing, support renewals, and other Microsoft subscriptions. Stakeholder Communication: Managed as a key IT contact for internal stakeholders, providing regular updates on IT initiatives, challenges, and achievements. Leadership and Team Management: Managed Technical capability team to support project implementation and IT operations. Involved in Hiring, mentoring, and leading a team of IT professionals, developing a culture of innovation, collaboration, and continuous improvement. Compliance and Risk Management: Carried out VA assessment for OS and applications to reduce VA Count. Assess and mitigate risks related to IT operations. Implemented and maintained security protocols, and managed security tools. Strategic IT Planning: Played a key role in strategic planning for IT including IT projects, aligning IT objectives with business goals, and proposing budgets. Reporting: Managed to report IT performance to upper management. This involving explaining technical details in a way that non-technical stakeholders can understand and making the case for how IT contributes to the overall success of the organization. Discussed FM on regular weekly calls to get the project to the offshore team and align the resources to implementation. COMPLETED PROJETCS Migrated all legacy OS Win 2008, Win 2012/Win 2012 R2 to Windows 2022 including application and database server from CMO to TMO Cloud Migration- DC servers migrated to AWS Cloud. DC was in Charlotte (CLT), Dallas (DFW), and Canada. Collected CMDB, resource utilization (Mem, CPU, and Disk), and App/DB details before POC. DC Exit Project - Moving Physical servers SPARC refresh Project. L & S Projects. 1600+ Physical servers were moved from GATEHALL DC to CLIFTON DC and NJ3/NJ4 DC. Migrated all legacy OS Win 2008, Win 2012/Win 2012 R2 to Windows 2022. Oracle DB Refresh – Successfully migrated existing DB versions (8i, 9i, 10g, or 11g) to the latest version (19c –EXACC). Coordinated with multiple Vendors like HPE, Kyndryl, and Oracle for migrations. Cloud Migration- DC servers migrated to AWS Cloud. DC was in Charlotte (CLT), Dallas (DFW), and Canada. Collected CMDB, resource utilization (Mem, CPU, and Disk), and App/DB details before POC. Data Protection Enablement - Objective to Make “Zero” Tape, reduced 20% operations cost, improved RTO/RPO. DC LOC (SAVVIS-LO6 (UK); VWC-NWO (US); Q9 (CANADA). The scope of data size was 20 PB. NetApp Storage upgrade from 7-Mode to C-Mod and migrated data to new NetApp FAS8060. Intranet Setup on SharePoint – Develop new Intranet Website for Global customer and content migration. Windows 11 – Rollout – 800 Users globally Migrating Citrix Desktop Users to Azure Desktop VDI (480 USERS) Transformation: Appreciated by UK Bank for completion of a SPARC refresh project (Dev, UAT & Prod env.), where the source SPARC server was on legacy hardware and migrated the X86 HW platform with Linux OS. Transition: Managed Infra, DB, and App migration, L&S, DC Exit, Server-Hardware refresh, and Network device migration with zero escalations & excellent project cost savings. Declaration: I hereby declare that all the above information regarding myself is correct and that I will provide any document regarding the same on demand. Sincerely, Aruldoss Ganesan