Artwell Masarirevu

Artwell Masarirevu Ahmedabad, India 📞 - 📧-📱LinkedIn: linkedin.com/in/artwell-masarirevu-9264a2245 SUMMARY: Dedicated Virtual Assistant and customer support professional with a strong background in managing communications, Administrative tasks, resolving client concerns, and delivering tailored solutions. Skilled in handling inbound and outbound calls, email campaigns, social media management, and content creation. I excel at building lasting client relationships through active listening, clear communication, and attention to detail. My goal is to provide seamless support that drives satisfaction and loyalty. WORK EXPERIENCE: Email Marketer, Social Media Manager& Content Creator, Jun 2024 - Present Client: 20Four7VA Team size: 05 • Developed email campaigns using segmentation and A/B testing, increasing open rates by 25% and conversions by 15%. • Managed social media platforms, boosting follower engagement by 30% and audience interaction by 20%. • Conducted performance analysis to refine strategies, achieving a 40% audience growth and 25% increase in leads. • Created engaging content, including infographics, videos, and carousel posts, tailored to platform-specific audiences, driving a 20% increase in shares and saves. • Wrote and published blog posts on topics related to [insert relevant niche], optimizing them with SEO techniques to increase organic traffic by 15%. Customer Service Representative Apr 2021 -Mar 2024 Client: Cast Creatives Team size: 12 • Managed over 150 daily customer interactions through calls, email, and chat, resolving issues efficiently. • Maintained accurate customer records, ensuring seamless follow-up and personalized service. • Designed and implemented customer service improvements, achieving a 15% reduction in cancellations. • Utilizing tools like Close CRM, Excel for reporting, and MS Office for documentation. • Consistently achieved a 96% customer satisfaction rating. Marketing & Product Manager Jan 2018 - Dec 2020 Client: Interior Variations & Trading Team size: 07 • Conducted market research to identify growth opportunities in computer consumables and furniture industries. • Analyzed sales data to optimize marketing strategies, enhancing overall campaign effectiveness. Developed strategic plans to build brand recognition and generate high-quality leads. HR Assistant, research and other Administrative Tasks Feb 2021 - Aug 2021 Client: J&S Logistics Team size: 08 • Conducted research to support HR policies, employee engagement strategies, and training programs, ensuring data-driven decision-making. • Assisted in the recruitment process by screening resumes, scheduling interviews, and maintaining an organized applicant tracking system. • Managed employee records and ensured compliance with data privacy regulations, maintaining accuracy and confidentiality. • Coordinated and scheduled meetings, interviews, and team-building events, streamlining workflows and improving team communication. • Provided administrative support by preparing reports, managing correspondence, and handling day-to-day office operations to maintain efficiency. EDUCATION: • Ganpat University, India , B Tech Civil Engineering • Chindunduma 2 High School, O level Additional Certificates • Project Management • Social Media Management • Business Process Management • Digital Marketing Strategy • Content Marketing Basics SKILLS: Content Writing Written Communication Calendar Management Appointment Setting Project Management Software and Tools Odoo CRM Zendesk Later Mailchimp Asana References Available upon Request. Data Entry Time Management Leadership Creative Suit SEMRush GMAss Slack Communicatio n Microsoft Office Attention to Detail