Arturo Mejia

ARTURO MEJIA CUSTOMER SERVICE EXPERT SKILLS: PERSONAL PROFILE: - Trilingual - Spanish - English for Business - Basic Japanese - Customer Service - Personnel Management - Experience with all kinds of customers - Experience taking decisions in benefit of the company - Experience facing unusual situations in a thoughtful manner I am an Interaction Designer from Universidad Iberoamericana. Throughout my jobs I have always worked as a mediatory between our company and our customers due to the fact that I have always shown great skill in reading the environment and provide adequate and tactful deliveries. I also have ample experience in customer service, working in areas of high stress, while always keeping a cool head. WORK EXPERIENCE: HEALTH ADVOCATE CONTACT INFORMATION: Mobile: +52 - E-mail:- Care.Coach | 2019-Present - Provider of health care for elders and people with special needs - Assistance with care such as reminding of medications - Being the first contact in case of an emergency and providing support and contacting their caregivers - Day-to-day company for our clients, preventing cases of delirium or dementia PHONE REPRESENTATIVE VIP RETENTION Citibanamex |- - Customer service for members of the VIP segment - Support for supervision and dealing with unhappy customers - Reach of retention percentages above expected - Deescalation of customer complaints EDUCATIONAL HISTORY: UNIVERSIDAD IBEROAMERICANA Interaction Design Degree REFERENCES: René Alfaro --Community Manager, Hostería Las Quintas Anaid Belmont --Health Advocate, Care.Coach Marketing Specialty Concluded in 2010 Best usage of digital channels in order to ensure the best experience for the customer PROJECT MANAGEMENT INSTITUTE Project Manager Professional Certificate concluded in 2012 Experience towards generating reachable strategies Ability to map out business plans