Artur Makhtciev

 Artur Makhtciev 202 Konarevo, Kraljevo, 36340, Serbia E-mail:- Tel: - Professional Summary Skilled copywriter and translator for English-Russian and Russian-English with many years of experience working as a freelancer. Committed to producing exceptional and creative types of content, including articles, internet content, advertisements, commercials, brochures and publications. Experienced in a variety of writing styles and determined to strive for the best. Dedicated team player who enjoys working with others to develop innovative ideas. Seasoned professional with the goal of going beyond what is expected. Skills Exceptional writing skills that allow me to transform my ideas into writing that effectively send all necessary information to the appropriate audiences. Excellent listening skills that are helpful when listening to client wants and needs and providing exactly the work they want. Solid background in marketing that allows me to understand how the product development, promotion, and sales process works and how to strategically reach target customers. Outstanding creative thinking skills that are helpful for overcoming issues in writing and for coming up with new and innovative ideas. Strong customer service skills that allow me to communicate clearly and effectively with my clients and establish quality standards. Work Experience Copywriter, translator (RU-ENG, ENG-RU) freelancer May 2012 – present Kraljevo, Serbia Write advertising copy designed to effectively reach customers in the appropriate target markets to promote products and services. Discuss products and services with clients to learn all the details and specifications to ensure the appropriate advertising methods and themes are used. Create content for internet, publication, and broadcast media using creative concepts. Research what aspects will make products and services more appealing to customers to maximize the number of sales. V.A.K Technologies June 2003 – December 2010 Johannesburg, South Africa Customer Care Manager Supervised and assigned duties to workers and scheduled break periods. Listened and resolved customer complaints. Produced weekly work schedule to meet business needs while controlling labor costs. Listened and resolved customer complaints. Hired employees and arranged for training and orientation. Trained associates regarding company policies and task-specific requirements to successfully complete their job. Answered 30-50 telephone inquiries per shift using a multi-line phone system. Facilitated scheduling and managed the daily activities for employees. V.A.K Technologies January 1999 – June 2003 Johannesburg, South Africa Customer Care Specialist Performed system troubleshooting in response to customer input on product operations. Maintained and updated customer database files to ensure full accuracy of stored information. Assisted in training new employees and cross-trained with other departments. Scheduled technician repair appointments at customer request. Researched and resolved problems and customer questions regarding payment history. Documented all work activity in appropriate databases. Mpile Lodge May 1994 – September 1998 Maseru, Lesotho Hotel Manager Assistant Oversaw efficient working of all Front Desk related activities and ensured proper workflow. Supervised working of Hotel Supervisor and Front Desk employees. Prepared required paperwork and provided reports to department. Monitored employee performance, performed appraisals according to company policies. Trained all new employees in following proper hotel procedures. Coordinated with hotel manager and collated all payroll information. Ensured compliance to all department policies and procedures. Maintained an inventory of supplies and forms for front desk. Vizavi TV Channel July 1990 – March 1993 Vladikavkaz, Russia TV Production Assistant Prepared for every day to be different from the last and approached each day with flexibility. Organized travel and accommodations for anchors crew and production executives. Distributed schedules and edited copied and distributed scripts. Set up prerecorded material. Delivered communications between news director and production executives. Education Master degree in Linguistics (Russian language and literature) North Ossetian State University Vladikavkaz Russia