Arthur Melendrez

Arthur Melendrez WORK EXPERIENCE CONTACT INFO Phone - Email- VIRTUAL ASSISTANT Magic Assistant | January 2024 - April 2025 Send emails Responding to the emails Coordinate with the client VIRTUAL LEAD GENERATION SPECIALIST Full Circle Placements | Oct 2022-Nov 2023 generating leads using LinkedIn Sales Navigator Sending emails to collected leads VIRTUAL CUSTOMER SUPPORT Agents Only | May 2022 - Sept 2022 Order-entry receive calls to take orders from customers PROFESSIONAL SKILLS Data entry Order-entry Virtual Assistant Medical Record Retrieval Email Management HIPAA creation Lead Generation Customer Service CUSTOMER SUPPORT REPRESENTATIVE Fusion BPO | Jan 2021 - April 2022 Inbound calls receiving calls to assist customers with their loans assist customers with processing their forgiveness Team Leader Teleperformance | Jan 2019 - June 2020 Managing team member and their performances Track their calls and do some monitoring to improve skills do some action plans and making sure that everyone is aligned with the processes Technical Support Representative/Customer Support Representative Convergys/Concentrix | May 2016 - December 2018 SOFTWARE EXPERIENCE Facebook Sales Navigator Instagram LinkedIn Indeed Twitter Apollo Salesforce Slack Ring Central Microsoft Apps Google Apps receive inbound calls to assist customers with troubleshooting their cables, internet and phone hit the sales target every month assist customers with their billing Customer Support Representative Teletech | September 2015 - April 2016 Assisting customers with their phone system Scheduling technician for repair Education Bacolod City College Associate in Computer Technology 2012 - 2013