Arthur Mato Tamban

WORK EXPERIENCE Tech. Support Advisor - Japanese Bilingual Concentrix CVG Philippines, Inc. - Makati City January 2024 - Present ARTHUR TAMBAN Japanese Bilingual JLPT N2 Passer CONTACT INFORMATION --Los Baños, Laguna LINKEDIN PROFILE linkedin.com/in/arthur-tamban PROFILE I have almost 2 years of BPO experience in customer service and technical support industries. Knowledgeable in troubleshooting, data analysis, and Japanese cultural nuances. My experience also includes collaborating with crossfunctional teams to deliver highquality services. CERTIFICATIONS JLPT N2 March 1, 2018 Japan Educational Exchanges and Services & The Japan Foundation Career Service Professional Eligibility April 14, 2013 Civil Service Commission - Republic of the Philippines Zendesk Customer Service Professional Certificate April 10, 2023 Linkedin Learning and Zendesk Career Essentials in Data Analytics by Microsoft and Linkedin April 01, 2023 Microsoft and Linkedin Learning Provide support to our customers via email and live-chat (Salesforce) who have purchased VR gaming equipment sold by a major US company. Collaborate with cross-functional teams to troubleshoot and resolve technical issues, resulting in improved customer satisfaction. Customer Service Executive - Chat Support Gamma Interactive Inc. - Makati City May 2023 - December 2023 Responds to queries and concerns from our Japanese customers via live chat and email regarding account, game, technical, deposit and withdrawal issues. Provide support to internal teams in document translations and website localization. Japanese Bridge System Engineer WeServ Systems International, Inc. - Fujitsu GDC - BGC, Taguig City February 2020 - June 2020 Live interpretation during meetings. Acted as a bridge between the Japanese clients and the Philippine team. Taking notes and documenting minutes of meeting. Performed document translations and other adhoc tasks. Electronic Equipment Assembler - Technical Intern Trainee Hitachi Johnson Controls Air Conditioning, Inc. - Tochigi, Japan August 2016 - July 2019 RELEVANT SKILLS Translation and interpretation ( JP to EN & v.v.) Customer service and technical support Analytical skills ( data analysis and visualization) Proficiency in MS office applications Problem solver and detail-oriented Adaptability, highly trainable, and quick learner Team-player and can also work with minimal supervision EDUCATIONAL HISTORY Bachelor of Science in Information Technology Laguna State Polytechnic University, 2008 - 2012 Japanese Language - JLPT N5 to N4 level Phil-Nippon Technical College, Nov. 2015 - Aug. 2016