Blk 16 Lot 2 Lilac St. MetrovillePhone-
Complex, San Francisco, Binan,E-mail-Laguna
Arthur M. dela Rosa IV
ObjectiveTo be a better professional in your prestigious company.
Work experienceJanuary 22, 2018 - July 7, 2021
Senior Coordinator
Capital One Philippines Support Services Corporation
Fraud and Disputes Operations
North Bridgeway, Northgate Cyberzone
Filinvest Alabang, Muntinlupa 1781 Metro Manila
1. Fraud Resolutions – Fraud Investigation Specialist.
2. Fraud Identity – Fraud Restriction Analyst.
3. FAMISE - Fraud and Disputes Escalations.
September 24, 2015 – October 27, 2017
Customer Care Professional
American Express
VXI Global Holdings Inc.
SM Cyber Two
Buendia corner Jupiter St., Makati Duties and Responsibilities:
1. Card Member Relationship Care Specialist.
2. Relevant Offer Expert.
March 24, 2014 – April 3, 2015
Customer Service Representative
Payment Solutions and CareCredit
Synchrony Financial
15th Floor Vector Two Bldg.
Northgate Cyberzone
Filinvest Corporate Center
Alabang, Muntinlupa
Duties and Responsibilities:
1. Engagement Expert for CareCredit and Payment Solutions Retail Private Label Credit Card customers.
2. Customer Satisfaction Specialist.
July 10, 2013 – March 15, 2014
Technical Support Representative
ASUSTEK (ASUS Components Technical Support)
CSS Corp
4th Floor 18/20 Bldg. Upper Mckinley Hill
Fort Bonifacio, Taguig
Duties and Responsibilities:
1. Technical Support for all ASUS Computer Products and Components includingmotherboards, wireless products(routersand other networking devices), graphics cards, sound cards, monitors and optical drives.
2. Networking Specialist
3. RMA (Return Merchandise Authorization) Specialist.
November 28, 2008 – June 19, 2013
Phone Banker
Wells Fargo Phone Bank
Genpact LLC
5132 Bldg. Northgate Cyberzone
Filinvest Corporate Center
Alabang, Muntinlupa
Duties and Responsibilities:
1. Retail Phone Bank Customer Service Specialist.
2. Sales Specialist for Wells Fargo Bank Products and Services.
February 18, 2008 – June 16, 2008 Operations Associate
ROTCU – UK Collections
HSBC Data Processing Philippines, Inc.
5150 Northgate Cyberzone
Filinvest Corporate Center
Alabang, Muntinlupa
Duties and Responsibilities:
1. Outbound Collections Specialists for HSBCUK Retail Bank Customers.
2. Provides Options and Assistance to help customers on their finances and credit scores.
August 19, 2006 – January 10, 2008
Technical Support Representative
British Sky Broadband
Teletech Lipa
Levels 2 and 3, Robinson’s Place Mataas na Kahoy, Lipa City, Batangas Duties and Responsibilities:
1. Assisted customers on fixing their broadband connection.
2. Configured wired and wireless connections for customer’s home computer broadband network.
Technical Education and Skills Development Authority
Education
Region IV-A (CALABARZON) Batangas City
Medical Transcription - Cong. Hermilando I. Mandanas Scholar
August – December 2005
Batangas State University
Campus 2 – Alangilan
BIT – Computer Engineering Technology – 3rd year undergraduate
1999 – 2002
Trainings
Polishing English
Teacher’s Conference Center, Batangas City
Conducted by: John Clements Consultants, Inc.
Sponsored by: Technical Education and Skills Development Authority
April 11 – May 16, 2006
On-the-Job Training – Medical Transcription
Technical Education and Skills Development Authority
Region IV-A (CALABARZON) Batangas City
November 15 – December 10, 2005
On-the-Job Training/Computer Technician – Capstone Computers
Hilltop, Batangas City
December 2001 – March 2002
On-the-Job Training – Red Fonts Computers
Hilltop, Batangas City
June – November 2001
On-the-Job Training – Drive Interface Computers
Dela Cruz Bldg., Hilltop, Batangas City
June 2000 – March 2001
Special Skills
Medical Transcriptionist, Computer Technician (hardware and software maintenance), Encoder (Microsoft Office, Windows-based software and medical transcription software literate) and internet browsing/researching.
Hobbies and Interest
Sports, Internet browsing/gaming, reading books and movie watching.
References
Available upon request.
