Arthur Clarke

We all know the written word has remained steadfast in its power despite (or even due to) everchanging tectonic shifts in technology. I've edited content in every space imaginable on websites, slide decks, graduate and doctoral papers—you name it!

Hired, trained, developed, mentored, evaluate, and manage 150-160 team members including 9 supervisors and assistant manager.

Maintained team member and leadership files.

Approved and administered team member and leadership evaluations.

Promoted development and continuous improvement through coaching.

Developed department and implemented guest service strategies.

Reviewed guest service surveys to identify areas of opportunity and implement action plans to improve low scoring areas.

Facilitated monthly supervisor and team member one on ones to address department/individual successes along with areas of opportunity.