Artchimae Martil

Artchimae Martil Virtual Assistant ABOUT ME Organized and dependable Virtual Assistant with experience in customer support, sales retention, and administrative tasks. Proven ability to manage emails, schedules, and client concerns while handling chargeback disputes through Ethoca, Braintree, and Verifi. Skilled in maintaining accurate records and reports using Microsoft Excel. CONTACT Cagayan de Oro City, Philippines SKILLS Strong organizational and multitasking abilities Time-management and scheduling skills Verbal and written communication skills Basic computer literacy and typing proficiency Customer service and interpersonal skills Ability to work independently and as part of a team. EDUCATION Capitol University |- Bachelor of Science in Management Accounting WORK EXPERIENCE UKC Builders Inc. | March - June 2023 Accounts Payable Intern Swyft Filings| 2023 - 2026 Sales Retention, Chargeback & Administrative Customer Support Specialist Assisted customers in retaining online business filing services in the US. Analyzed transaction records and prepared dispute documentation while maintaining accurate reports using Microsoft Excel. Provided customer support through email communication, ensuring timely responses and effective problem resolution. Assisted in sales activities by identifying customer needs and recommending suitable services. Managed administrative tasks including email handling, calendar management, and appointment scheduling. Maintained organized records and ensured efficient workflow while supporting daily operational tasks.