Arsly Kate Almenario

Arsly Kate Almenario CONTACT ME Sameera, Sapalibutad, Angeles City, Pampanga 2009-- EDUCATION Bachelor of Science in Information Technology Quezon City Polytechnic University 2013 - 2019 WORK EXPERIENCE Customer Service Representative Teletech l Novaliches, QC I supported customers by providing helpful information, answering questions, and responding to complaints regarding their telco products. In some cases, I also take orders and set up new customer accounts. Dealing with unhappy and frustrated customers made me improve my soft skills such as good listening, clear communication, empathy, ability to use positive language, etc. Transaction Processing Associate Accenture l Cubao, QC Majorel l Clark, Pampanga Clear Phone and Live Chat Communication Situation Evaluation and Attentiveness Time Management Team Player Flexible Administrative Skills Data Entry Empathy Ability Research Knowledge of Microsoft Office Tools March 2020 - November 2020 My responsibilities include data entry and research of various systems and tracking tools. Assisted in identifying, assessing, and resolving issues/problems. Customer Service Representative SKILLS October 2019 - January 2020 December 2020 - September 2022 I assisted customers with various hardware and software-related issues with their devices through chat. I was able to manage multiple chats efficiently without compromising the quality of the chat and using personalized statements to make sure empathy is present in all transactions. REFERENCES Jomarnissa Ortiz Christopher Castaneda Customer Service Representative l Majorel Quality Specialist l iQor Phone:- Phone:-