Arslan Iftikhar

Arslan Iftikhar Customer Service Specialist Phone- Email-Address Lahore, Punjab 54000 CAREER OBJECTIVE Hardworking professional with 12 years of experience and a proven knowledge of back office operations, administrative support and customer service. Aiming to leverage my abilities to successfully fill the Customer service role at your company. Detailoriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Focused professional with experience in multi-site call center management, process simplifications and service benchmarks. Frequently praised as detail-oriented by peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. EXPERIENCE CUSTOMER SERVICE SPECIALIST — AA Labels UK Peterbrough, August 2020 - Present • • • Addressed customers courteously using suitable methods and problem-solving skills. • • • • • Maintained logs and documentation to detail key information regarding incoming and outgoing calls. Remained open to feedback from supervisor and peers to build and improve skills set. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships. Updated and maintained database with accurate customer information and timely data entry. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Followed up with customers regarding product functionality and overall satisfaction. Investigated and researched issues to determine root causes and appropriate resolution methods. CUSTOMER SALES REPRESENTATIVE — Grade Ink LLC Manassas, VA, February 2018 - January 2020 • • • • • • • • • Provided product information to customers and aligned products with customer needs to boost satisfaction. Evaluated client feedback to brainstorm ways to improve products and provide quality customer service. Monitored competitor trends and market shifts to maintain company relevance. Generated leads and located opportunities for market expansion and business growth. Responded promptly to customer queries to increase overall satisfaction. Built and established strong relationships with customers, enabling long-term partnerships. Cold called potential customers to generate leads. Trained new employees on company policies and strong sales techniques. Followed up with customers after sales to gain feedback. • • • Built and maintained pipeline that supported monthly, quarterly and annual goals. Highlighted new products and company promotions during sales pitches. Used knowledge of company products and services to recommend solutions to customers. LOGISTIC MANAGER — YQ Art Ar Riffa, Manama, July 2016 - December 2017 • Monitored operations for staff compliance with administrative policies and procedures, safety rules, union contracts, environmental policies, and government regulations. • • • Prepared management recommendations, such as proposed fee and tariff increases and schedule changes. • • • • • Prepared and managed departmental budgets. • • • • • • • Implemented specific customer requirements, internal reporting and customized transportation metrics. Collaborated with other departments to integrate logistics with business systems and processes. Inspected physical conditions of warehouses, vehicle fleets, and equipment and ordered testing, maintenance, repairs and replacements. Monitored product import and export processes to ensure compliance with regulatory and legal requirements. Planned and implemented energy-saving changes to transportation services. Supervised activities of workers engaged in receiving, storing, testing and shipping products and materials. Organized, and manage work of subordinate staff to ensure that work was accomplished in manner consistent with organizational requirements. Coordinated warehouse activities, records control, and purchasing. Maintained metrics, reports, process documentation, customer service logs, and training and safety records. Advised sales and billing departments of transportation charges for customers' accounts. Examined invoices and shipping manifested for conformity to tariff and customs regulations. Hired and trained warehouse and supervisory personnel. Established and monitored specific supply chain-based performance measurement systems. CUSTOMER SALES REPRESENTATIVE — Environmental Toner Broker Oakville, ON, March 2010 - December 2015 • • • • • • • • • • • Built and maintained pipeline that supported monthly, quarterly and annual goals. Represented brand during special events, customer interactions and sales. Highlighted new products and company promotions during sales pitches. Updated and expanded client databases within assigned territory. Arranged in-person meetings and visited with clients to improve success of sales pitches. Built and established strong relationships with customers, enabling long-term partnerships. Entered customer transaction information into company databases. Followed up with customers after sales to gain feedback. Evaluated client feedback to brainstorm ways to improve products and provide quality customer service. Used knowledge of company products and services to recommend solutions to customers. Forecasted sales numbers to gauge product and campaign success. EDUCATION BACHELOR OF ARTS (B.A.) IN ARTS — Punjab University Lahore, Punjab, Apr 2015 COMPLETED COURSEWORK TOWARDS INTERMEDIATE IN SCIENCE — Standard College Lahore, Punjab, Sep 2010 COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA — Govt High School Lahore, Punjab, Mar 2008 ADDITIONAL SKILLS • • • • • Customer Retention Strategies Courteous with Strong Service Mindset Customer Service and Assistance Web Analytics Tools Front-End Programming: HTML5, CSS3, AJAX REFERENCES Abdul Bari — Grade Ink LLC Manager • He Was My Manager Phone Number - Email- • • • • Data Entry and Maintenance Customer Order Management HTML and XML JavaScript Libraries and Frameworks GPA 3.4