Arshana Jaychund
Experienced Customer Service and Financial Control Specialist with over 18 years of success in
financial operations, budget management, personnel supervision, and customer relations within
the public transport sector. Skilled in financial forecasting, variance analysis, and leading crossfunctional teams and Oracle systems. Proven ability to improve operational efficiency, drive
strategic projects, and deliver consistent service excellence under pressure. Open to finance,
operations, and administrative management roles.
Experience-
Assistant Manager (Personnel & Budget
Financial Control)
Metrorail/PRASA, Johannesburg, ZA
CUSTOMER SERVICE
Key responsibilities related to budgeting, financial
control, personnel management, administration,
and special projects
Personal
Details
Address
•
Compiled and managed Expenditure,
Revenue, and Capital Budgets for
Gauteng’s East, West, and North Regions
•
Monitored revenue, controlled
overspending, reconciled accounts, and
Westville, KZN 3629
performed budget forecasting
Phone
-
E-mail
•
justified variances across budget lines
•
-
Operations &
Management
Leadership &
Teamwork
Processed financial requests, payments,
and inter-account transfers
•
Skills
Produced management reports and
Maintained personnel registers, facilitated
interviews and training, tracked KPIs
•
Handled internal and external customer
complaints and escalations
•
Supervised operations to meet
performance and quality standards
•
Led special projects including integrated
system rollouts and commuter census
initiatives
Analytical,
problemsolving,
conflict
resolution,
strategic
decisionmaking
-
Trainee Assistant Manager (Personnel &
Budget Financial Control)
Metrorail/PRASA, Johannesburg, ZA
Customer
CUSTOMER OPERATIONS
Service &
•
CRM
Assistant Managers across Customer and
Protection Services
Communicati
•
on,
management
& Flexibility
Financial
Proficiency
Gained comprehensive experience in
financial control and personnel
Adaptability
Technical &
Underwent intensive mentoring by 11
2000-11 -
Team Leader (CAPEX and OPEX)
2003-07
Metrorail/PRASA, Johannesburg, ZA
FINANCE: PROCUREMENT
•
Oversaw procurement operations for
goods and services within operating and
capital accounts
•
Supervised Central Purchase Team,
reviewed purchase documentation,
ensured compliance
•
Maintained the Tender Register and
managed Board submissions for large
capital purchases
•
Served as Secretary for the Wits Tender
Board Committee
Education-
B. Comm (Gen): Business Management And
Economics
University Of South Africa - Pretoria, South Africa
Business Management I-III, Economics I-III,
Accounting I-II, Commercial Law, Labour Law,
Financial Management, Industrial Psychology,
Auditing
Identity No-
Personal Information
•
Available: Immediately
•
Gender: Female
•
Nationality: South African
Professional Development & Training
•
SAP Requisitions – 2010
•
SAP Controlling Planner Course – 2009
•
Presiding Officer Training – 2007
•
Incident Investigation (SHEQ) – 2006
•
Microsoft Excel Training – 2005
•
Supervisory Management Programme – 2004
•
Station Managers’ Management Course – 2004
•
SAP Requisitions – 2010
Interests
Travelling, Music, Dance & Arts, Socializing
Reference
Mrs. Kholiwe Oliphant – Acting Senior Manager – Customer
Services, Metrorail, Johannesburg.
Phone: - - Mobile: - - E-mail:-
