Arsh Galyan

Arsh Galyan-| - | www.galyansweb.com Ecommerce Manager Accomplished E-Commerce Management professional with 17 years of experience spearheading digital strategy, driving online sales, leading high-performing technical teams and BPO management. Equipped with expertise in web development, search engine optimization, digital marketing, and ecommerce platforms. Proven record of developing award-winning e-commerce websites, increasing traffic, boosting conversion rates, and delivering rapid revenue growth for reputable brands. Core Expertise • • • • • • • E-Commerce Strategy & Management Search Engine Optimization Digital Marketing & Lead Generation Web Development & Design Data Analytics & Business Intelligence Team Leadership & Project Management Marketing Automation & Sales Funnels Professional Experience AzlansWeb and Software Solutions - Mumbai, India Business & Technical Head 2016 – 2022 • Led end-to-end web development projects, integrating innovative technologies to build responsive, high-converting e-commerce platforms for leading retailers. • Aligned technical roadmaps with business goals, expanding client base by 30% and boosting revenues by 40% in 6 years. • Provided extensive post-launch support, ensuring 99% uptime and swift resolution of technical issues. • Implemented SEO best practices including keyword research, metadata optimization, and link-building to improve keyword rankings. • Led website redesigns incorporating user data and analytics to enhance navigation and boost conversion rates by 25%. • Managed a team of 10-15 developers and designers, promoting collaboration and accountability. Key Achievements: • Built award-winning e-commerce platforms for major retailers. • Reduced page loading times from 8 sec to 1.5 sec through performance optimization initiatives. • Grew organic site traffic by 50% within 1 year through SEO efforts. • Increased sales conversion rates by 35% post-redesign and personalization. Vantage BPO Services - Mumbai, India Technical Support Executive, 2015 – 2016 • • • • Handled 100+ daily customer inquiries regarding Forex trading platforms and transactions. Onboarded new traders seamlessly through robust account setup processes. Educated clients on trading concepts, empowering them to make informed decisions. Maintained 95% customer satisfaction score via prompt issue resolution. Stream (Convergys) - Mumbai, India Customer Service Representative, 2013 – 2014 • Provided customer service and technical support for HP's desktop division and warranty programs. • Leveraged extensive product knowledge to effectively educate clients on extended warranty benefits. • Skilfully handled 100+ inquiries daily via phone, email, and chat support. • Upsell. Maxtech Software Solutions - Mumbai, India Customer Service Representative, 2009 – 2013 • Provided pre-sales and post-sales support for Autodesk, Delcam, CAD, and other engineering software solutions. • Consulted with clients to understand needs and matched them to appropriate products and licenses. • Conducted product demos and conveyed value propositions to drive sales. • Swiftly resolved customer inquiries and issues via phone, email, and live chat. • Onboarded new clients through account setup, configuration, and training. • Consistently exceeded individual sales and customer satisfaction targets. AzlansWeb and Software Solutions - Mumbai, India Customer Service Representative, 2007 – 2009 • Engaged with clients to understand web design needs and provide customized solutions. • Conveyed value of company’s user-centric design approach and successful portfolio. • Addressed pre-sales and post-launch customer inquiries promptly. • Interfaced between clients and design teams for smooth project delivery. • Ensured positive customer experience throughout website design project lifecycle. • Stayed updated on web design trends and technologies to provide innovative solutions. Radius Infosource Pvt Ltd, Mumbai, India — CSR March 2005 – March 2007 • • • • • Generating sales leads website design and development. Promoted to RM to technically help existing customers. Bridging communication between clients and web developers. Acted as technical representative in sales efforts with potential clients. Contribute to user interface, design and development efforts. Technical Skills & Competence • • • • • Web Development: HTML5, CSS3, JavaScript, jQuery, PHP, WordPress E-Commerce Platforms: Magento, Shopify, WooCommerce CMS: WordPress, Joomla, Drupal Marketing Automation: MailChimp, HubSpot, Marketo Analytics: Google Analytics, Google Tag Manager, Hotjar • • • • • • • Ecommerce strategy development Targeted marketing campaign implementation Product listing and pricing strategy Promotion planning and execution Inventory management Customer retention strategies Ability to increase website traffic and customer engagement Education: HSC Languages: English (Expert) and Hindi (Native)