ARRIANE MAY V. BARONE
Contact Information
Email-Skype: arrianebarone
Mobile: -
Address: 147 Campside Road, Brgy Tiniguiban Puerto Princesa City, Palawan, Philippines 5300
Objective
Obtain a position as a team-player in a people-oriented organization where I can maximize my customerservice experience.
Education
Palawan State University (2007 - 2011)
Bachelor of Science in Hospitality Management
Work Experience
Teletech Holdings Inc. -)
• Cisco Frontline Customer Care Representative (July 11, 2011 – April 1, 2012)
Responsibilities:
- Acts as first point of contact for any Cisco customer, partners/reseller or employees
- Provides directory assistance support to customers, partners/reseller or employees via the telephone,
email and chat
- Supports the customer in the following areas: ordering products, employee support, partner help,
general post and pre-sales inquiry
- Redirects the caller to the appropriate department within Cisco.
- Solves customers problems and make customers aware of Cisco products/website and educate the
customer to become more self sufficient
- Takes ownership of the call until customer’s problem is fully resolved.
- Flexible to assist in other teams across the business depending on business need.
• Cisco Technical Assistance Center Representative (April 1, 2012 – June 1, 2014)
Responsibilities:
- Assisted customers in creating technical support cases
- Have direct contact with Cisco engineers as well as Duty Managers.
- Assisted customers in creating Cisco accounts including account recovery and password resets.
- Occasionally guided new hires regarding Cisco TAC processes for a few weeks.
- Collaborates with Cisco engineers to resolve various technical related cases.
• Cisco Career Certifications Specialist (June 1, 2014 – January 17, 2015)
Responsibilities:
- Acts as a point of contact for Cisco candidates or individuals pursuing Cisco Career Certifications.
- Provides Cisco Career Certifications information from Cisco website and other certification related
portals/websites for newbies and currently certified individuals.
- Assisted candidates in creating Cisco Certification accounts including account recovery and password
resets.
- Checks and verifies candidate’s certificate/s status and certification progress
- Provides exam requirement/s for specific Cisco Certification.
- Assists candidates in finding self-study training materials or classroom training.
- Assists candidates in accessing Cisco certification tools necessary for their certification careers.
- Create and resolves incident cases via phone and email within 48 hours.
MyOutdesk Inc., ( Virtual Assistant )
Responsibilities:
- Acts as a Virtual assistant for a Canadian Real Estate company for their administrative tasks
- Does Ad postings on various online Real Estate portals such as Brivity and Kijiji
- Updates calendar via Office 365 depending on the current schedule of the client
- Adds and deletes contacts from various online Real Estate marketing software such as TopProducer8i
and KiTs
- Compile, extract and sort different PDF files
Upwork (CSR/TSR for Amazon)
Responsibilities:
- Answers email and chat inquiries on WordPress and Amazon for US, UK, Germany, Spain, Italy and
France customers.
- Answers inbound calls from customers with different issues and inquiries.
- Does troubleshooting via email and phone for a specific product ( Snug Baby Monitor )
- Calls customers every day for follow up about their orders and product troubleshooting if needed
- Processes refund via Amazon
- Processes replacements via Amazon
- Does Tesco reports and upload it to Tesco Merchant Hub
Personal Information
Age: 27
Birth date: November 1, 1989
Height: 5’3”
Weight: 48kg
Civil Status: Single
Citizenship: Filipino
Religion: Roman Catholic
Specs:
Speedtest available upon request.
Summary
I am an independent freelancer with extensive customer service and virtual assistance experience.
• College graduate ( 4 year Course )
• With 5 years BPO experience ( worked under Cisco Systems Australia & US )
• With strong English command written and verbal
• With Virtual Assistance experience
• With 5 years phone and email support experience
• Promoted twice for excellent work performance and good work ethics.
• Knows how to use and work with Outlook, Google Drive, Dropbox, Skype, Ring Central, Teamviewer, Cisco
Webex, MS Word, Excel, PowerPoint, Adobe Acrobat XI Pro, Hubstaff, Hootsuite, Amazon Seller Central.
• Highly conversational via phone, email and chat
• Available to work on any time zone
• Restless Optimist
