Arriane Mae N. Serrano

Arriane Mae Navarro Serrano Blk40 Lot11 Celerina Homes Palmera 2 Bagumbong Novaliches, Caloocan City - --- EDUCATION Bachelor of Science in Hotel and Restaurant Management (Cum Laude) - 2006 - 2011 Dr. Carlos S. Lanting College Tandang Sora, Quezon City EMPLOYMENT HISTORY Store Manager Coffee Project May 2016 - Present Full-time Certified Barista Trainer/Shift Supervisor/Coffee Master Starbucks Philippines February 2011 – May 2016 Job Description / Duties and Responsibilities: Front liner of challenging customer situations Responsible for employee’s development up to standard Manages ordering of food, supplies, and beverages, as well as inventory control Making employee evaluations quarterly Identifying each employee’s strengths and weaknesses by keen observation Serve customers quickly and efficiently; including the preparation of food/beverages and taking payment Submitting daily, weekly, and monthly report tasks on time Maintain high levels of customer service Ensure the company brand standards are adhered to at all times Follow all company policies and procedures Uphold company brand values and mission Serves as the Brand Ambassador Coaches partners in a professional manner and gives feedback from time to time TRAINING / SEMINARS ATTENDED Position: Sales Representative, Housekeeper, and Food and Beverage Attendant Company: Swire Land (Greenhills Elan Hotel) Address: Greenhills, San Juan Date: March 2009 – May 2009 Training Center: Philippine Nautical Training Institute Duration: September 16-18, 2010 Address: Cavite City Title: Sea of Life at Sea (SOLAS) Training Center: Center for Culinary Arts Duration: February 2007 Training Center: Interses Management Training Center Corp.Duration: March 2009 Training Center: MicrotelDuration: September 4-6, 2009 Address: Cavite City Title: Front Office & Housekeeping Operations, Harmony Reservation System, Italian Culinary, Ice Carving, Fruit and Vegetable Craving, Intro to Bar Management Training Center: SuperFerryDuration: March 6, 2010 Address: Manila City Title: Vessel Familiarization Tour Training Center: Manila Hotel and Manila PavilionDecember 2008 Address: Manila City Title: Hotel Familiarization SPECIAL SKILLS / INTERESTS Skilled in coffee knowledge and beverage preparations Highly productive in the use of Office 2000 Professional Result-oriented and detail-oriented Self-motivated, hard-working Comfortable working alone or as part of a team. Excellent in creating the "third place" environment CHARACTER REFERENCES John Gregorio Store Manager Payless- Razev Serrano Hiring Manager JP Morgan Chase-