Arra Joy Dillomas

ARRA JOY DILLOMAS Customer Service Representative PROFESSIONAL SUMMARY EDUCATION Bachelor of Technology Major: Food Service Management Sorsogon State College 2011 - 2015 Virtual Assistant & Customer Service Professional with 3+ years of experience supporting clients in healthcare, ecommerce, and technical industries. Skilled in calendar management, email/chat handling, scheduling, data entry, and CRM tools like Salesforce. Highly organized, tech-savvy, and adaptable, with a proven ability to deliver accurate, timely, and client-focused results in remote settings. CORE SKILLS Secondary Sorsogon NationalHighSchool Sorsogon City 2007 - 2011 Primary Sorsogon Pilot Elementary School Sorsogon City 2011 - 2007 VirtualAssistant Skills: Calendar Management, Email & Chat Support, Appointment Scheduling, Data Entry, Research Customer Service Skills: Conflict Resolution, Active Listening, Empathy, Problem-Solving, Multitasking Tools & Software: Salesforce, Avaya, Microsoft Excel, Word, PowerPoint, Google Workspace (Docs, Sheets, Slides) Other Skills: Time Management, Attention to Detail, Professional Communication, Process Improvement PROFESSIONAL EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE (NON-VOICE) – REMOTE COLLECTIVE SOLUTIONS (PROJECT-BASED – 3 MONTHS) Handled 50+ daily customer concerns via email and chat Resolved inquiries regarding orders, deliveries, and account issues Provided professional and timely solutions to ensure customer satisfaction LANGUAGE English Filipino Associate II – Customer Care (Healthcare Account, Remote) Continuum Global Solutions (Project-Based – 3 months) Delivered empathetic and professional support to patients and customers Responded to inquiries promptly and resolved complaints effectively Maintained service quality to meet performance metrics Customer Service Representative Concentrix (Feb 2023 – Oct 2024) Managed customer accounts to maintain positive relationships Recommended products/services aligned with customer needs Handled inbound and outbound communication via calls, emails, and chat