ARPITA MANTRI
TECHNICAL PROJECT MANAGER
SUMMARY
EDUCATION
Reliable and proactive professional
with experience supporting field
operations and coordinating team
communications across various
channels. Skilled in resolving technical
issues, communicating effectively with
clients and vendors, and maintaining
detailed service logs. Seeking a
weekend customer service position
where my communication,
multitasking, and people skills can
contribute to high-quality service
delivery.
B. Tech: Electronics and Communication
Jaipur Engineering College and Research Centre
WORK EXPERIENCE
T-Mobile Networks – Technical Project Manager
Lucid Technologies Services LLC
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CONTACT
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PHONE:-
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LinkedIn
https://www.linkedin.com/in/arpitamantri-642bb31b5/
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EMAIL:-
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CORE SKILLS
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- Customer Communication (Phone,
Email, Chat)
- Issue Resolution & Support
- Microsoft Teams, Excel, Outlook
- Remote Work Coordination
- Technical Troubleshooting
- Time & Task Management
- Service Documentation
August 2013 – May 2017
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Oct-2024–Present
Lead and manage small cell integration projects for T-Mobile across
multiple West Coast markets under the CircetUSA umbrella.
Coordinate with cross-functional teams, including tower crews, field
engineers, vendors, and clients, to ensure smooth project execution and
on-time delivery.
Oversee project planning, scheduling, and resource allocation to meet
aggressive integration timelines.
Monitor project progress, proactively identify risks, and implement
mitigation strategies to avoid delays or quality issues.
Ensure compliance with technical standards, safety regulations, and
client requirements.
Provide weekly project updates, integration summaries, and reporting to
senior management and client stakeholders.
Working on T-Mobile integration, troubleshooting, and scripting efforts
for Ericsson 5G, LTE (700, 800, 1900, 2500 MHz), WCDMA (800, 1900
MHz), and GSM sites across major U.S. markets, maintaining a 100%
quality response rate.
Collaborated on the development and implementation of automation
systems for 4G/5G subsystems, improving operational efficiency.
Engage in hands-on coordination with tower crews and field teams for
real-time, production-level troubleshooting and validation.
T-Mobile Networks - Scripting & Solution Engineer
Ericsson Global India PVT LTD
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LANGUAGES
English: Full Professional Proficiency
Hindi: Native or Bilingual Proficiency
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Working as a Lead for T-Mobile Scripting delivery Team on Ericsson 5G,
LTE (700, 800, 1900, 2500 MHz), WCDMA (800,1900 MHz) & GSM sites in
Major US Markets with 100% Quality Response
Understood new system design & wrote first-time scripts for
AIR3246/AIR6488/AIR6449/AIR1641/5G/Radio 4449/mm-Wave Antenna
[AIR5121/AIR5331] and Baseband Units like BB5216/BB6630/BB6648 for
4G/5G Technology.
Provided support to Integration teams in troubleshooting activities with a
response time of 5 mins.
Collaborated and provided solutions to create automation system for
T-Mobile Project in 4G/5G subsystems.
Mentored and upskilled new Engineers on Scripting & troubleshooting
activities.
Highlighted for extended support by various project and customer
stakeholders.
Received a spot award for 100% full-time response for troubleshooting
and scripting activities.
AT&T - Integration & Troubleshooting Engineer
Ericsson Global India PVT LTD
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March-2020–Sept-2020
Performed Integration and migration activities for Ericsson 5G, LTE (700,
800,1900, 2500 MHz), WCDMA (800,1900 MHz) & GSM sites.
Collaborated and Coordinated with Tower crew, Field Engineer, and
Back-haul Teams for production-level troubleshooting activities.
Uses industry-level benchmarks to analyze traffic and suggest
improvements to meet those benchmarks.
Developed technical expertise on Ericsson Hardware such as Radio Base
Station (RUS/RRUS/AIR21/AIR32/AIR3246/AIR6488/AIR1641 Antennas)
and Baseband Units like BB5216/BB6630/BB6648 for 4G/5G Technology.
Sprint - Assistant Network Engineer
Ericsson Global India PVT LTD
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Sept-2020–July-2022
March-2018–March-2020
Proactively monitored and tracked reports, on pre-site databases to
improve ownership and meet customer-level objectives.
Architected, integrated and performed troubleshooting activities for
Samsung new site build and carrier addition for LTE (TDD, FDD) & CDMA
technology
Collaborated and Coordinated with Tower crew, Field Engineer, and
Back-haul Teams for production-level troubleshooting activities.
Received Power award for integrating 75+ sites and bringing 40+ sites
live. Also received special appreciation for training 5+ resources on the
above in one business quarter.
Uses industry-level benchmarks to analyze traffic and suggest
improvements to meet those benchmarks.
TEHNICAL SKILL PROFILE
Technical Profile: Moshell scripting & Troubleshooting, Integration and
Troubleshooting of LTE (Including TDD & FDD) & 5G, GSM, WCDMA Technology.
Tools: Secure-CRT, Ericsson Network Manager (ENM), GMO, S2G, Putty, ISF,
Appian, LSM (LTE site Manager), Winfiol, FireZilla, Winscp
Performance Tools: Patrol, CSMS (Cell Site Maintenance System), TRAMS
Certifications - ETCP 5G RAN Certified
INTERPERSONAL SKILLS
Services and Network Operations Delivery, Excellent presentation and
communication skills, Leadership skills, Process Re-engineering, Operations,
Customer Relationship Management, Analytical & Administrative Skills, Work
under pressure, Active Learner
VOLUNTEER EXPERIENCE
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Volunteer in Smartathon Event organized by Ericsson.
Managing Team Engagement Functions. Participated in Nukkad Natak in
Smartathon Cultural Event Organized by Ericsson.
Volunteer in First Step which is a initiative taken by the students of JECRC
to extend love and support to the senior citizens in need, with a motive
of serving residents of Old Age homes with affection
