Aroop Saha

AROOP SAHA Phone: -,- Professional Profile To work with a dynamic team in a vibrant organization making the best use of my skills and knowledge for both organization and personal growth Areas of Expertise Demonstrated abilities in addressing and resolving performance bottlenecks and achieving desired objectives Process improvements Complaint Analysis Achievement Oriented, Problem solving and a Team Builder Training Effectively handled the team and guided the team for the generation of ideas and successful Closure of the projects Professional Strength Outstanding communication and interpersonal skills Prioritising important tasks and ensuring they get done first and get done properly. Excellent time management and organizational skills Quick learner, detail oriented and ability to adapt to new processes in limited time frame Multi tasking skills and ability to work under pressure Track record of introducing innovative ideas and successful implementation Quick study with an ability to rapidly achieve organizational integration, easily assimilate job requirements and employ new methodologies. Energetic and self-motivated team player/builder. At ease in high stress, fast-paced environments with emerging and multiple responsibilities. Organisational Experience Lead Representative with BNY Mellon – AML Regulatory Operations and Client Reporting (1st July 2015 till date) Responsible for overseeing the day to day operations of the team Distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained Allocating jobs and workloads to individual staff members based on their ability. Implementing new initiatives and making sure all staff understand them. Giving prompt and accurate information on individual staff member performance. Making sure all tasks given to staff are done on time and to the required standard. Establishing team and staff targets as a reflection of the company's objectives Providing accurate information to senior managers on key issues Able to work in a busy, fast moving and target driven production environment Willing to challenge current methods of work and to then identify, recommend and implement practical improvements Committed to promoting fair equal opportunities in the workplace at all levels Initiated projects on PEP Screening Team on seat utilization resulting in optimization of the seat utilized. Identified and helped in the generation of projects for the suspended trade report which helped in achieving the accuracy to 100% along with quicker output generation. BNY Mellon, Regulatory Operations as Analyst from September 24th 2012 till 1st July 2015 Training and mentoring new team members Timely release of requisite reports to meet the process requirements Allocation of work for the Team members Handle team escalations Preparing and documenting procedural changes for ease of understanding and business requirements Successfully learnt and migrated additional reports (Daily CIP and OFAC) for regulatory operations Also working as a risk defender for the team WNS, Admin Re Manual Calculation as Senior Administrator 24th May- Have trained the pilot batch of Manual calculation Team and the subsequent batches. Allocation and setting the work profile for the Team members Handle team escalations Training and mentoring new team members Helped in stabilizing the process after migration Documenting the activities performed wherever the necessity is identified Accomplishments Successfully reduced the Training time of complex book of business from a month to just two weeks by simplifying the training method, resulting in the personal appreciation from the client. Successfully migrated different business portfolios for Manual calculation Team. Studied the Training material here, understood them with minimal help from onshore got myself signed off and also helped others to accomplish the accreditation and stabilizing the process. Developing the skills and productivity of the Team members by providing updates, arranging training sessions, producing process notes & concept notes. Creating & sustaining a dynamic environment that fosters development opportunities & motivates high performance amongst team members. NCOP, Admin Re Surrender and Maturity as Senior Customer Service Associate from 2008 -2010 Worked in migrating the process and understanding the functionalities of the system in close co-ordination with the onshore team. Have trained the pilot batch of the Wagner team dealing with Surrender and Maturity in Admin Re Trained a group of 25 new trainees for Wagner Project which was successfully accomplished before the scheduled time span. Created letter templates for the outstanding requirements for surrenders & Maturities for about twenty five scenarios for which I was rewarded as an Innovator. NCOP, Surrender Process as Customer Care Executive- Worked as a Quality checker for the surrender process. Awarded as the best checker of the process for innumerable number of times. Prepared checklist to improve the quality score of the team members. Missed Case Analysis done to prepare reports Took keen interest in understanding the trust cases and worked in close co-ordination with the Aviva legal team and settling the surrender claims. Trained the new team members and helped them in increasing their productivity. NCOP, Rome- Complaint Handling as Customer Care Executive- Dealt with the mis-selling complaints made by the policy holders and the subsequent compensation claimed. Investigating the financial advisor involved in carrying out the sale of the policy. Received VIP award for an excellent performance NCOP, Retail Conversion from 4th March 2004 -2006 Worked in the pilot batch project and was trained by the onshore team on various parameters of the policies involved. Transaction Processing Helped the new hires in understanding the process and in improving their performance. Purak Vinimay Limited, Guwahati as Medical Representative- Promoted and sold pharmaceutical products manufactured by the company Meeting the sales target Maintaining good relationship with the clients. Organizing medical seminars to launch new products in the market Customer Awareness regarding the usage of medicine in particular disease as advised by the company. Conducting free health check up with the help of Doctors. Pharma Cross Pvt Limited, Guwahati as Medical Representative- Responsible for achieving the sales Target. Regular Visit to the clients in to promote company products & acquire orders to meet target Academia BSC – Honours in Physiology , Tripura University (1997) HSC – Hindi Higher Secondary School (CBSE) 1994 Secondary Education –Holy cross School (ICSE) 1992 Personal Vitae Date of Birth: 27th June 1976 Languages known: English, Hindi, Bengali, Assamese Marital Status: Unmarried Gender: Male Present Address: Aroop Saha 2/39 Pillayar Koil Street, Ramapuram, Chennai-89 MOB- E-mail Id.:- Details of Passport:Number:H- Place of Issue:Pune (Maharashtra) Date of Issue:29/12/2008 Driving License: Number:MH12/05/638708 Place of Issue: RTO Pune, Maha. Date of Issue:10/05/2005