Arnold Yturralde

 Arnold M Yturralde Objective:   To utilize my acquired leadership and people management skills to continuously influence and motivate my colleagues to perform to their fullest potentials, do their job exceptionally and excel in their roles. SKILLS AND ABILITIES: Amazon FBA/Seller Central – Product Research -Product Listing Digital Marketing SEO Business Automation Ability to motivate others to excel in their roles Leadership and people management skills Adaptability and ability to work under pressure. Patience Decision making, critical thinking, organizing and planning. Self-motivated, initiative, high level of energy. Flexible to different situations. Attention to detail & organize High touch customer service Computer Skills (hardware/software troubleshooting and networking) WORK EXPERIENCE: Charfen Inc - (Homebased) - February 2019 – November 2019 Technical Assistant Responsible for setting up, administering and maintenance of different campaigns and systems using Infusionsoft, WordPress, Airtable, Process.st Voipswitch Inc - (Homebased) - February 2017 – February 2018 Server/Database Administrator Responsible for maintaining, troubleshooting and updating customer databases running on linux server via MySQL Managing Windows Server by performing all system related updates and fixing system faults Resolving customer tickets by answering their inquiries and troubleshooting system related issues. Ramesys Global Inc (Homebased) - March 2018 - Present Database Management / Search Engine Optimization Responsible for Managing a large database of prospective contacts for online marketing Internet Research to keep the records up to date Applying SEO techniques to keep the client website on top of search results Arvato Bertelsmann - (SM City Clark) - March 2014 – February 2017 Quality Coach for Microsoft Partner Network Identify challenges and root causes of agent opportunities Creates Action Plans on how to improve agent’s performance Analyze agent’s performance by reviewing different reports. Coaches agent on how to handle interactions better by identifying areas of improvement and sharing best practices Subject Matter Expert for MPN (Microsoft Partner Network Team) Provide real time support by walking around the production floor. Help agents become experts with product specific issues. Help agents work on their opportunities by developing an action plan and constantly monitoring their progress. Update and train agents with process related updates. Handling escalated calls Provide alternative solutions to an issue once it arises Make sure that each agents assigned tasks are being done by monitoring progress. Sending program task progress and end of day reports to upper management Create exams to monitor and test agent’s knowledge about the product Keep the team spirit’s high by encouragement and motivation Customer Service Representative for MCP (Microsoft Certified Professional team) Assist Microsoft Certified Professionals (MCP) in managing their accounts and answering Microsoft exam related inquiries Convergys (Stream Global Services) – (Clark Field, Pampanga) - March 2007 - December 2013 Level 2 Technical Support for Dell Computers Help Dell field technicians in troubleshooting if they are having problem in fixing the customer’s computer. (Subject Matter Expert) for Clearwire Inc. Responsible for helping customers with their technical and account related problems with their internet service. Eg. Swapping modems, changing network settings, setting up accounts with major email clients/software etc. Selling Wireless connections Manage billing issues with customer’s account; set up a payment arrangement and collect outstanding balances Billing and Sales representative via chat for America Online (AOL) Sell AOL products and services which include security software, computer performance enhancing programs, high speed and dial up connections. Help customers with their billing inquiries and account related problems. Help them understand their bills and handle billing disputes, change price plan, credit card information, password, security question etc. Part of the collection team who helps customers with outstanding balances to pay their bills. Philippine Shin-ei Inc. Clark field Pampanga October 2006 - February 2007 Machine operator Responsible in operating machines that are being used to manufacture parts and devices used to create an Automated Teller Machine (ATM). Part of a quality team that inspects Automated Teller Machine (ATM) parts before packing and make sure that they are good and in perfect condition before delivery. Chowking Food Corporation San Miguel Tarlac CityMarch 2004 – September 2004 Service Crew As a dining staff, we are responsible for taking customer’s order, dispensing it, serving it once it is ready, making sure that the dining area is always in order and make sure all the customer’s requests are given and they are satisfied with the service. Social Security System Tarlac BranchTarlac City Office Staff Responsible in updating and maintaining SSS pensioner’s records, make sure that they are sorted properly for easy file retrieval. EDUCATION: Tertiary        B.S Computer Science         Tarlac State University    Tarlac CityJune 2011 – March 2006 Secondary B.S Aquino National High School June 1997 – March 2011 Primary Jefmin Elementary School June 1991 – March 2007 Personal Information Birthday : July 30, 1984 Height: 5’5 Weight: 125 lbs (56.81 kg.) Gender: Male Mother: Erlinda Manaloto Yturralde Father: Virgilio Yturralde Religion: Roman Catholic REFERENCES: Marilyn MaristelaTeam Manager (Stream Global Services- Beverly ErmitanioCall Center Agent (Transcom Worldwide- Daisy GamboaTeam Manager (Stream Global Services) - Kimberly RodriguezTeam Manager (arvato Bertelsmann-               Arnold M. Yturralde