Arnold Pamituan Perico

“Rock to Success” Arnold Perico – (Rico) Career Objectives To further my career in the Remote industry where I would apply my knowledge, experience, and ideas to develop a higher caliber of professional skill and effective management techniques by proactive research and development activities to ensure growth and protection of the industry and emerge as a good Corporate Professional. EDUCATION ❖ ❖ Lindhurst High School Graduate September 1986 - June 1990 Yuba Community College Under-Grad- Minor: Physical Education Major: Criminology CERTIFIED SKILL Microsoft Excel, Power Point and Word | Analytical Trending Analysis & Reporting | S.M.A.R.T Action Planning | Survey Auditing | Employee Growth & Development | Engagement Initiatives | Performance Coaching. ❖ ❖ ❖ ❖ ❖ Certified 6pt Scale Interviewer Certified Final Interviewer Certified Personality Profiler Certified S.M.A.R.T. guide. Certified Employee Management EXPERIENCE: CREWBLOOM Customer Success Representative June 10h, 2019 December 4th, 2019 ➢ Remote Independent Contractor as a sales rep for out & inbound scope of support to Generate and drive revenue that meets the company and supported campaigns objectives. ➢ Render top-tier professional services with a client of CrewBloom ➢ Meet weekly KPI requirements consistently of assigned campaign ➢ Analyze and collect data from different sources to present collective action plans. and or present analytical performance trends for development purposes. KEEPTRUCKIN Senior Sales Consultant April 5th, 2018 May 3rd, 2019 TASKUS Team Leader Supervisor November 3, 2017March 16, 2018 ➢ Remote Independent Contractor as an appointment setter for out & inbound scope of support to Generate and drive revenue to meet the company needs. ➢ Recruitment Hiring & Interview Partner – (Conducted Mock Calls/Call Simulation Interviews). ➢ Liaison support for recruitment, training, and operations. ( ➢ Analyze and collect data from different sources to present collective action plans. ➢ ➢ ➢ ➢ ➢ ➢ ➢ ALORICA Hiring & Retention Specialist January 8, 2015 – August 30, 2017 ➢ ➢ ➢ ➢ ➢ ➢ Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Provides help to management, including hiring and training, Regular management updates on team performance. Analyzing business processes in line with team performance Streamlining excellence in growth and development (Coaching, Action Planning, Reinforcement, Calibrating etc..) Promote a Professional & Inspiring relationship Analyzing business processes, conducting trend/ratio analysis to fine tune decision making between all program departments. Bridging various departments as a liaison. Overseeing and improving site attrition and throughput performance. Consolidating and reporting performance data as feedback to top senior and VIP leadership stakeholders. Managing final interview team and Onboarding process per program job descriptions. Spearheading employee engagement initiatives. Quality Analyst December 12, 2009 – January 7, 2015 CSR/SME December 8, 2008 – December 11, 2009 ➢ ➢ ➢ ➢ ➢ Quality assurance monitoring and performance scoring based on program KPI’s. Agent development and growth planning – (S.M.A.R.T.) Weekly and monthly performance analysis reporting/readouts to program leads. Facilitate Client calibration call scoring. Production team interventions/roll outs, and breaking barriers with partnership of all key players. ➢ Provide an enhanced 360 degree customer experience. ➢ Create and promote Trust & Loyalty with the customer’s needs and sharing of product expertise. ➢ Generate and drive revenue to meet the company needs. ➢ Assist in carrying out addition support on the production floor including admin deliverables. ACHIEVEMENTS / HIGHLIGHTS ✓ ✓ ✓ ✓ ✓ ✓ Keeptruckin- June to August Top 5 Performance Stack Ranking SDR TaskUs- December 2017 Most Improved Team Leader – (Performance Team Stack Racking’s from Top 10 to Top 3) TaskUs- 2017 QTR 4 Go To Supervisor Alorica- 2015 & 2016 “Over All” Hiring and Retention Specialist “MVP”. Alorica- 2015 & 2016” Best in Programm Performance” For Hiring & Retention Specialist-(T-Mobile). Alorica- 2011 T-Mobile Staff Idol Season 2 – (Outstanding Customer Experience) REFERENCES • Pie Menchavez | Company- Keeptruckin –Team Leader Supervisor | -| • Johnson Galang | Company-TaskUs – Team Leader Supervisor | - - - | • Sharon Kay Antonio | Company-TaskUs – Senior Operations