Arnold P. Castillo

ARNOLD PIZAÑA CASTILLO Blk 57 Lot 24 Phase 3, Bloomingdale Subdivision, Iponan Cagayan de Oro City 9000 Philippines -/ --OBJECTIVE: To apply for position of Customer support reprersentative. HIGHLIGHT OF QUALIFICATIONS  11 years as a CCP (Contact Center Professional) in Concentrix and was assigned to different support programs (voice, chat, email, sales) during his tenure.  Used to handle email support correspondence for Linksys and Flip customers for a few years.  Strong and no-nonsense work ethic which resulted to various awards, namely: 2-time Top Performer awardee, 2-time Perfect Attendance awardee, consistent Club-O performer, and Synnex President's Club Member for 2012.  Can perform multitasking, and can work up to multiple clients at a time, which I learned during my days in Non-Voice (Chat) support.  Known to his colleagues/superiors as a top seller, intense, technically able, multitalented and intelligent individual.  Can perform troubleshooting on any computer and networking devices.  Has keen appreciation to overall business processes, metrics and stats, people and conflict management, profit and loss, client interfacing, etc.  Trained in different skill sets, business processes, written and oral customer service, sales, critical thinking, etc. WORK HISTORY CONCENTRIX SERVICES CORPORATION Cagayan de Oro, Contact Center Professional, (2005present)  Started as a Product Support Representative in 2005; was deployed in Linksys Level 1 for 3 months.  Piloted the Chat (Non-Voice) program, along with other 10 CCP's, and was promoted to Product Support Specialist.  Piloted the Linksys Email Support program along with 10 CCP's, and thereafter became one of the Chat Escalation agents after being promoted to Senior Product Support Specialist in 2007.  Became one of the 10 pilot agents for the Flip Email Support.  Took and passed the SUPPORTRIX exam and became a part of this elite team from December 2010 up to present.    Promoted to Technical Support Engineer after 1 1/2 years and earned a Top Performer Award in 2012 for topping in sales, as well as a rare distinction as one of the 75 Members of President's Club for Year 2012. Designated as Tech Lead/POC for Supportrix since September 2013. Concurrent to his current designation, he is assigned as Technical Trainer since July 2016. EDUCATION, CERTIFICATION, TRAININGS and SEMINARS             C-Vit (Sales) Training Critical Thinking Training Chat and Email Correspondence Training Linksys Basic Product Training Linksys Skill Upgrade Training (Skill 4 and 5) Certificate in PC Troubleshooting (Informatics CDO) Bachelor of Arts Degree in English (with Summa Cum Laude honors, GCJC) Product Trainings for Divergent Accounts (Roku, IOGear, etc) D-Link Business Product Training CDSP (Career Development and Succession Planning) Seminar LEAP Leadership Training Civil Service Eligible (Honor Student) SKILLS         Computer skills o Graphics editing – (Adobe Photoshop) o Video Editing (Sony Vegas, Premiere Pro, etc) o Audio Editing (Adobe Audition, Mixcraft, Ableton Live) Communication Skills o Written English o Oral English Reporting/Analytics – MS Excel Presentation Skills – MS Powerpoint Sales Music Production/Performance Social Media Blogging/Writing/Copyreading/Proofreading – MS Word, WordPress CHARACTER REFERENCES Dunhill Edgar N. Jatico Operations Manager 2 – Concentrix Services Corporation, Cagayan de Oro City Mobile #: - Lucia L. Torres Academic Coordinator, Gingoog City Colleges Mobile #: - Nilo D. Lanzaderas Color Solutions Specialist – Fuji Xerox Philippines, Inc. Mobile#: -