Arnold Ong Robles Jr.

ARNOLD ROBLES JR. Operational Manager With seven years of dedicated experience in customer service and a proven track record as an operational manager, I am a results-oriented professional with a passion for driving organizational success. My expertise lies in optimizing customer service operations, streamlining processes, and implementing strategic initiatives that enhance overall efficiency. I excel at leading diverse teams to deliver exceptional customer experiences while achieving operational excellence. My hands-on experience has honed my ability to identify opportunities for improvement, implement robust solutions, and foster a positive work environment. As a collaborative and strategic operational manager, I am committed to driving continuous improvement and exceeding organizational goals. CONTACT ME SKILLS SUMMARY Cybersecurity knowledge 95% 90% 95% Soft skills and communication 95% Technical proficiency - - Manzanilla A, Sagay City. Negros Occidental Philippines, 6122 EXPERTISE Management Skills Creativity Digital Marketing Negotiation Critical Thinking Leadership EDUCATION BS in Information Technology- STI West Negros University Problem-solving WORK EXPERIENCE IQOR Inbound Sales Representative July 2017- August 2018 Customer Engagement: Inbound sales representatives are responsible for actively engaging with potential customers who initiate contact. They excel at understanding customer needs, addressing inquiries, and providing tailored solutions to drive successful conversions. Product Knowledge Mastery: A key responsibility involves possessing an in-depth understanding of the products or services offered. Inbound sales reps must effectively communicate features, benefits, and unique selling points to potential customers, instilling confidence and facilitating informed purchasing decisions. Sales Pipeline Management: Inbound sales representatives manage and nurture leads throughout the sales process. This includes efficiently tracking and organizing leads, following up on inquiries, and strategically guiding prospects through the sales funnel to achieve successful closures. Merchant Service Center Outbound Caller August 2018 July 2019 Ninja OS Cold Caller August 2019- September 2020 Providing Reliable and Secure Payment Solutions: Ensuring the reliability and currency of our credit card terminals is paramount. This involves supporting modern payment methods like chip and PIN, contactless payments, and mobile wallets. Robust security measures, compliant with PCI DSS, safeguard customer data while preserving payment information confidentiality and integrity. Prospecting and Lead Generation: Identify potential customers and businesses aligned with the target demographic. Conduct comprehensive research to understand prospects' needs, building and maintaining an accurate lead database. Customer Support and Training: Delivering exceptional customer support aids merchants in terminal setup and issue resolution. Comprehensive training is provided, covering effective terminal usage, security best practices, chargeback handling, and understanding payment processing service terms. Compliance with Regulations: Staying abreast of electronic payment regulations and industry standards is crucial. Adhering to data protection and privacy laws, we regularly update systems to meet evolving compliance requirements. Close collaboration with regulatory bodies ensures swift adaptation to any changes in the regulatory landscape. Real Estate Virtual assistant September 2020-March 2021 Administrative Support: Efficiently manage and arrange emails, calendars, and appointments for real estate agents or brokers.Handle phone calls, inquiries, and correspondence, ensuring timely and professional communication with clients, leads, and other stakeholders.Assist in creating and proofreading documents like contracts, listings, and marketing materials to maintain accuracy and clarity. Listing Management and Marketing: Develop and maintain property listings on various online platforms and the real estate agency's website.Formulate and execute marketing strategies to enhance the visibility of listings, including crafting virtual tours, social media posts, and promotional materials.Coordinate with photographers, videographers, and other service providers to ensure highquality visuals and content for property listings. Client Relationship Management: Update the customer relationship management (CRM) system with client details, interactions, and follow-up tasks.Schedule property showings, open houses, and inspections based on client preferences and availability.Provide exceptional customer service by addressing inquiries, facilitating communication between buyers and sellers, and ensuring a seamless transaction process. Initiating Contact and Pitching: Make outbound calls to prospects, aiming to introduce the product or service. Develop a concise, compelling pitch to capture interest, adeptly addressing objections to sustain the conversation. Setting Appointments or Closing Sales: Qualify leads by gauging interest and potential. Schedule appointments for deeper discussions with sales representatives or directly close sales when applicable. Collaborate with the sales team, facilitating the transition of qualified leads and pertinent information for further engagement. Smile City Global Operational Manager March 2021- March 2022 Process Optimization: Spearhead continuous improvement initiatives by evaluating and refining operational processes to enhance efficiency and productivity. Identify bottlenecks and implement strategic improvements to streamline workflows, ensuring optimal performance. Resource Allocation: Effectively manage resources, encompassing human capital and technology, to meet client requirements while maintaining a cost-effective operation. Balance workload distribution, monitor resource utilization, and ensure efficient allocation to align with business objectives. Client Relationship Management: Serve as the primary contact for clients, fostering regular communication to understand evolving needs, expectations, and strategic goals. Ensure seamless collaboration and exceed client expectations through proactive problem-solving and strategic alignment of services with client objectives. \ TTEC Customer Service Representative June 2022- October 2022 Customer Issue Resolution: Address customer inquiries, concerns, and technical issues promptly, ensuring a positive experience. Troubleshoot problems related to billing, service disruptions, and device functionality, providing effective solutions to enhance customer satisfaction. Account Management: Assist customers with account-related tasks, including billing adjustments, plan changes, and updates. Educate customers on service plans, features, and promotions, guiding them to make informed decisions that align with their needs. Transaction Processing: Efficiently process transactions such as payments, upgrades, and activations, maintaining accuracy and adherence to T-Mobile's policies and procedures. Ensure seamless and secure transaction experiences for customers. ERC Specialist Appointment setter October 2022- November 2023 Lead Prospecting and Research: Identify and research potential clients or businesses aligned with the target market.Collect pertinent information about prospects, including contact details and key decision-makers.Assess the potential for a successful partnership based on the prospect's needs and the company's offerings. Outbound Communication: Initiate contact with prospects through various channels like phone calls, emails, or social media.Deliver a compelling and concise message to generate interest in the product or service.Overcome objections and address questions to qualify leads and determine their readiness for a sales appointment. Appointment Scheduling and Coordination: Manage calendars to coordinate appointments between prospects and sales representatives.Ensure accurate documentation of all necessary information for each appointment.Send appointment reminders and confirm details to maximize attendance and preparedness.