Arnold Kwame Anyor

ARNOLD KWAME ANYOR Ghana | Achimota, Accra - Ghana | --| www.linkedin.com/in/arnold-kwame-anyor SUMMARY ● Dedicated IT Support Professional with over 2 years experience in utilizing consistent and organized practices. ● Excels in providing exceptional service to clients; especially skilled with handling challenging customers. ● Completed an honors degree focused on Solving Complex IT issues. ● Organized and dependable at managing multiple priorities with a positive attitude. EDUCATION ALX – Accra, Ghana AWS Certified Solutions Architect Associate (Currently Pursuing) Google – Accra, Ghana Google IT Support Specialist Accra Institute of Technology – Accra, Ghana BSc, Information Technology May, 2023 – January, 2024 March, 2023 February, 2017 – December, 2020 SKILLS ● Network and Network Systems a) Configuring and maintaining network infrastructure for optimal performance. b) Implementing security measures to safeguard networks against potential threats. c) Troubleshooting connectivity issues and ensuring seamless network operations. ● Responsive Web Design & Development a) Designing and developing visually appealing, user-friendly websites. b) Utilizing HTML5, CSS3, and JavaScript to create responsive and interactive web interfaces. c) Ensuring cross-browser compatibility and optimal performance on various devices. ● WordPress Development a) Customizing and extending WordPress functionalities to meet specific project requirements. b) Developing and implementing WordPress themes and plugins for enhanced website functionality. c) Ensuring the security and performance of WordPress sites through best practices. ● AWS Certified Solutions Architect a) Designing and deploying scalable, secure, and highly available AWS cloud solutions. b) Utilizing AWS services such as EC2, S3, RDS, and Lambda to meet diverse infrastructure needs. c) Implementing cost-effective and efficient cloud architectures based on business requirements. WORK EXPERIENCE Technical Support Staff October, 2021 - December, 2022 Achimota Government Hospital – Accra, Ghana ● Prepared new computers and mobile devices according to internal hospital policies on standardized software and security deploym ents. ● Determined hardware and network systems issues using proactive troubleshooting techniques, troubleshooting connectivity issues across networks. ● Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes. ● ● ● ● ● ● ● ● ● Offered training to both new medical and non-medical staff to reduce frustration and improve customer satisfaction in the hospital. Coordinated with telecommunications providers alongside my supervisors to discern and address third-party outages and related impacts that may affect the hospital. Provided tier 1 IT support to non-technical users through desk-side support services. Assisted both medical and non-medical staff in identifying issues while explaining solutions to restore service and functionality. Collaborated with supervisors to escalate and address customer as well as staff inquiries or technical issues that may arise. Collaborated with the HR department to design standardized onboarding processes and training assets regarding new software deployments. Loaded software, granted permissions, and configured hardware for both medical and non-medical staff as part of the onboarding process. Monitored systems in operation and input commands to troubleshoot areas. Fielded an average of 15 inbound calls a day to deliver support and remotely resolve service issues. IT Support Officer January, 2023 - November, 2023 Kranoc Group – Accra, Ghana ● Responded to IT support requests from employees or clients through various channels (phone, email, chat, or in-person). ● Diagnosed and troubleshooted hardware and software problems, providing timely solutions. ● Installed, configured, and maintained operating systems, software applications, and hardware components. ● Performed regular system updates and patches to ensure security and performance. ● Created, modified, and deactivated user accounts, managing permissions and access rights as needed. ● Assisted with password resets and user access requests. ● Assisted with network setup, configuration, and troubleshooting. ● Monitored network performance and addressed connectivity issues. ● Maintained and updated technical documentation, including system configurations and user guides. ● Implemented and enforced IT security policies, including antivirus software, firewalls, and data protection. ● Educated users on best practices for IT security. ● Assisted in the selection and procurement of IT hardware and software. ● Managed hardware inventory and asset tracking. ● Provided training and guidance to end-users on IT tools and systems. ● Offered remote or in-person support to resolve technical issues efficiently. ● Investigated and resolved complex IT issues, escalating to higher-level support if necessary. ● Ensured that IT problems are addressed in a timely manner to minimize disruption. ● Developed, managed and maintained the company’s website to ensure they’re up and running at all times. REFERENCES References will be provided upon request.