Arnold Janssen Obliopas

ARNOLD JANSSEN OBLIOPAS Antipolo City, Philippines • - •- SUMMARY Dedicated and results-driven professional with a proven track record of elevating client satisfaction and optimizing operational efficiency. Skilled in handling a wide range of tasks and delivering exceptional support in fast-paced environments. Seeking to leverage organizational expertise and technical skills to drive excellence in customer service and administrative functions. WORK EXPERIENCE Customer Representative, Subject Matter Expert, NTT DATA SERVICES April 2022 - June 2024 Handled 80-100 calls daily with 98% accuracy, benefits, claim denials, and appeals, ensuring timely and accurate processing. Streamlined process workflows, enhancing overall efficiency of the team by 30% weekly Led a team in successfully delivering a complex reaching a certain KPI and reaching monthly goal. Social Media Manager, HeyRomica Page, Influencer and Content Creator Oct 2021 - Jan 2024 Created and managed social media content, including videos and photos, to increase engagement and attract brand collaborations by 30%. She Reach 1M Follower after 1 year. Spearheaded the adoption of cutting-edge social media handling and content creation improving followers and engagement by 15% Collaborated with brands and company enhancing a great collaboration success rates by 10%. Facebook Ads Manger, Lechon Pork Business, Part-Time June 2022- Sep 2023 Designed and managed Facebook ads, maintaining brand consistency and ensuring high engagement, resulting in a 75% increase in monthly sales. Conducted DM outreach through ad comments to connect with potential clients and buyers. EDUCATION Under graduate BSBA Major in Marketing June 2019 - JUNE 2020 AMA East Rizal University Specialization in Advanced Marketing Brand awareness and how to properly make good marketing startegy Accountancy Business Management, Senior High School June 2017 - May 2019 AMA East Rizal University Relevant coursework in Marketing Management with accounting subjects ADDITIONAL INFORMATION Technical Skills: Notion, Microsoft Office, Google Workspace, Slack, CRM, Salesforce and more Languages: English, Tagalog