Arnold F. Teschen

BASIC INFORMATION  Name : Arnold Teschen  Nationality：German  Location : Alcoy, Cebu, Philippines  Birthday：February 18, 1991  Gender: Male  Tel：- - WORK EXPERIENCE Assistent Manager Villa-Rosa-Cebu, Alcoy, Cebu 2015 - Current  Monitored employee performance and developed improvement plans.  Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.  Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.  Supported staff development and goal attainment by focusing on skill development and job satisfaction.  Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.  Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.  Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.  Increased customer engagement through social media.  Conducted [Timeframe] inspections of facility grounds, external structure, systems, and equipment.  Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services. Customer Service Represantative CECT-SHOP, Shenzhen, China August, 2014 - February 2015  Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.  Responded to customer requests for products, services and company information.  Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.  Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.  Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. EDUCATION Highschool Graduate: Gesamtschule Neu Zittau, Germany SKILLS & SPECIALTY    Strong written and oral communication skills Has knowledge in basic PC applications such as MS Word Fluent in German and English Language