Arnold Ambubuyog Denus

ARNOLD A. DENUS-- Apt J Alano compound E. Rodriguez avenue San Agustin Village Moonwalk, Parañaque City Career Goal: Technical support representative Objective: To obtain a position where I can contribute and develop my abilities. Flexible, industrious, and achievement driven person, Youthful and yet very mature, willing to learn and grow. Passionate about achieving a challenging position that allows meaningful contribution to a company’s success. Able to work on own initiative or as part of a team and can deal with administrative duties competently. Education: Parañaque National High School PNHS (Main) - Dr. Arcadio Santos National High School (Moonwalk Annex) - Job Experience: Customer/Technical Support Representative, StarTek (Makati) (March,2011-April,2012)  Troubleshooting technical issues with phone, internet, and cable  Improves system performance by identifying problems; recommending changes  Provide complete and appropriate solutions for every customer to achieve sales goal and maximize customer satisfaction Technical Support Professional II, Convergys (Mall of Asia) (Nov,2013-Jul,2015)  Handle Customer relation problems promptly and appropriately, escalate issues according to established procedures  Provide system updates, post-sales or service delivery support for our client  Maintaining a high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met  Provide advanced technical support for both wireless and wired printer Customer Support Associate, Telus International Philippiners (August,2015-Jan,2017)  Maintains customer records by updating account information  Identifying and assessing customers’ needs to achieve satisfaction  Handling escalations through phone and email regarding customers’ subscription  Attempt to persuade customer to reconsider cancellation Hobbies / Strengths: Drawing and painting Composing and writing songs Playing LAN and online games A fast learner person A self starter with a “can do” attitude Extremely productive in a high stress, high volume environment Training Attended: Hirepoint Training Academy Finishing Course for Call Center Agent (100 hrs.) Feb. 23 – March 21, 2011 References: Ralph Perez -) John Roy Whitty -) Escalation Specialist (Telus) IT Helpdesk (ATOS) Emmanuel Delmoro -) Stephen Marquez -) Account Trainer (Telus) Team Manager (Telus)