Arnisha Berdin

Arnisha Berdin   618 Old Forge Lane, University Park, IL 60484 H:- ♦- Professional Summary Customer Service Representative with 10 + years in fast-paced customer service and call center environments, Superior computer skills and telephone etiquette. Personable and professional under pressure. Seeking new challenges to utilize my skills and work experience. Skills Self-motivated Conflict resolution Extremely organized Works well under pressure Customer service-oriented Excellent communication skills CRM – Sales Force, Right Now OMS -Order Management Software- Oracle, Sterling, E -commerce  Work History Client Care Representative 1 10/2018 to 5/2021 (Seasonal) Jackson Hewitt – Remote (Sarasota, FL) Provide positive empathetic and professional attitude toward clients at all times. Handles all incoming calls assisting, researching and resolving client issues. Utilize multiple systems to access Client information, research issues, educate and solve the Client’s reason for contact. Document client records and cases. Student Service Representative/ Quality Analyst, 12/2009 to 03/2017 Salem Staffing/ Becker Professional Education/DeVry Inc. – Downers Grove, IL Handles all incoming service-related inquiries (including, but not limited to, technical issues, textbook and concerns), via phone and electronic communication avenues within established service metrics. Provides general information to all students taking online courses and handles general requests such as report card request, transcript requests, website information, and clearing holds. Assists will special projects as well as other duties as assigned. Entered registrations into an Order Management System. Listened to live side by side and recorded calls/ Identify calls failing to meet standards while communicating feedback/coaching Customer Service Representative Quality Analyst, 01/2005 to 01/2008 Startek / Verizon Wireless – Decatur, IL Answered inbound calls for Verizon Wireless Prepaid Service. Handled customer issues in a timely and professional manner. Handled confidential information. Implemented test scripts and recorded results Served as a main liaison between customers and management team Answered an average 100 calls per day by addressing customer inquiries, solving problems and providing new product information. Answered product questions with up-to-date knowledge of sales and store promotions. Education Diploma: General Studies, 2002 Westinghouse Career Academy High School - Chicago, IL Majored in Travel and Tourism: Hotel /Restaurant Management