Arnel Zamora Bongcasan

ARNEL ZAMORA BONGCASAN Upper Banilad, Dumaguete City, 6200, Negros Oriental, Philippines -- PROFILE A customer service driven and is able to communicate effectively to all levels of the organizations. In addition, positive person, trainable, flexible and can perform well under pressure. EXPERIENCES EDUCATION TOURISM RECEPTIONIST, PRODUCT AND SERVICES UNIT - CITY TOURISM OFFICE-MARCH 2016-PRESENT  Handles walk-in tourist inquiries  Administrative work  Handled the Digital Tourism, the myDumaguete Application  Marketing and Promotion, Organizing Events FINANCIAL ADVISOR-MANULIFE CHINA BANK LIFE ASSURANCE CORPORATION- JULY 2015- JAN. 2016  Sell different types of insurance and investment products from Manulife to valued clients of China Bank.  To be able to conduct the sales process in order to close a sale. RESERVATION SPECIALIST-INTERN AT TOUR EAST MALAYSIA SDN.BHD-SEPTEMBER 2014-APRIL 2015  Receive booking from Qantas Holiday  Administrative work  Sell tour packages to clients  Send booking to suppliers  Confirm and arrange transportation bookings accordingly SENIOR CUSTOMER CARE REPRESENTATIVEQUALFON, PHILIPPINES, INC. -  Inbound and Outbound Calls  Escalation Team  Email Response Team SERVICE CREW- JOLLIBEE FOODS CORPORATION-  Store Marketing Assistant  Product Controller  Cashier  Dining DIPLOMA BERJAYA University College Of Hospitality Kuala Lumpur, Malaysia Diploma in Tourism and Travel Management October 2012- April 2015 SKILLS  Ability to verbally communicate in all levels of the organization.  Ability to organized events  Hard worker and positive  Customer Service driven  Flexible and trainable  Leadership Skills REFERENCES Upon request.